The waiter can't say anything to the hotel guests.

In the service industry, it has long been a practice for service personnel to take the initiative to greet customers. It is usually called "the sound of welcoming guests". As the first sentence when receiving customers, "welcome voice" directly affects the first impression left by service personnel and plays an important role in the transaction process between the two parties. There are three points that service personnel should pay attention to if they really want to say "the voice of welcoming guests": First, the timing is right. Only when you should greet the customer can you greet the other party in time, which will make the other party sound happy and satisfied.

Second, the language is appropriate. When talking about the "welcome voice", we must pay attention to proper address, polite greeting and accurate language, so as to make it suitable for the language environment at that time, which is both appropriate and natural. At the same time, pay attention to manners.

The third is proper performance. When service personnel take the initiative to greet customers, they must cooperate with their own expressions and manners. Under normal circumstances, greeting customers is the most taboo to be expressionless and behave abnormally. The correct way is to smile, look at each other and nod.

Visiting and receiving are essential links in social interaction.