Etiquette guidance requirements

Etiquette guidance requires that this is a test that everyone in the workplace needs to face. If you know workplace etiquette, it will often help us grow up quickly in the workplace, which means etiquette guidance plays a very important role in the workplace. Today, I will introduce the requirements of etiquette guidance to you.

Etiquette instruction requirements 1 1, basic standing posture.

Straighten your legs, abdomen, chest, hips, arms drooping (naturally attached to your sides), chin forward, shoulders sinking, head straight and neck straight, jaw miniature, eyes straight.

Men should try to show masculine beauty when standing. Specifically, when standing, one hand (usually the right hand) can hold the outside of the other hand, fold it in front of the abdomen, or carry it behind your back. Feet can be separated, about as wide as shoulders. However, it should be noted that when greeting guests solemnly, you must put your heels together and put your hands in front of your abdomen.

When standing, women should strive to show their feminine beauty. On the basis of observing the basic standing posture, you can put your hands in front of your abdomen.

What needs special attention is that when serving people, both men and women must face the service object when standing, and never turn their backs on each other.

2. Welcome standing posture

The standing posture when welcoming guests requires a standard standing posture, that is, the basic standing posture mentioned above is adopted, and the hands are crossed in front of the abdomen to show respect for others. When the guests pass by, the welcoming staff should smile and bow or bow to the guests.

3. Standing posture when entertaining guests

When entertaining guests, there are five main points in standing skills:

First, you can relax your hands and feet properly, and you don't have to keep a state of high tension all the time.

Second, you can take one leg as the center of gravity, and the other leg extends slightly outward, so that your feet are separated.

Third, you can relax your hands a little by lying on your back.

Fourth, the knees should be straight and not bent.

Fifth, straighten your back when your shoulders and arms are free to relax.

Taking the above five points into account can not only make the appearance beautiful, but also relieve fatigue.

4. Bad standing posture

(1) body askew (2) hunched (3) prone and leaning.

④ Leg fork ⑤ Improper foot position ⑤ Improper hand position.

⑦ Sit, stand and end up.

5, gait etiquette

When walking in and out, pay attention to body coordination, graceful posture, leisurely pace, steady gait, moderate stride, even pace and walk in a straight line.

6. Tour guide etiquette

In communication, I often accompany or lead others for a walk. Accompanying means accompanying others to March together; To lead the way is to lead the way in the process of marching.

7. Go up and down stairs

We should adhere to the principle of "walking on the right". Stay on the stairs less. Be polite.

8, in and out of the elevator

(1) Observe the principle of "first in, then in".

(2) When accompanying and guiding the elevator, if you take the unattended elevator, you must go in and out by yourself in order to control the elevator. When taking a manned elevator, you should come in last and go out last.

(3) Respect the passengers around you. When entering and leaving the elevator, lean sideways to avoid collision and stepping on others.

9, in and out of the room

Inform first, turn it on and off manually, face others, "go out and then go in", and open the door for people.

Etiquette instruction requirements 2

I. Global Development Forum

1. Professional clothes must be clean, neat, solemn, concise and generous. Taboo: untidy, messy, sloppy, bloated and with too many layers, wearing sportswear to work.

2, clothing with attention:

Three-color principle: the whole dress is not allowed to exceed three colors.

Trinity Law The colors of leather shoes, handbags and belts should be consistent.

Three bogeys: you must wear a tie when wearing a suit, but you can't wear a tie. The label on the suit must be removed. You can't wear dark western-style white socks.

It is very impolite for women in the workplace to develop the habit of daily makeup. But the makeup should be clean and generous, and it must not be too heavy.

4. Whether male or female, if you are used to using perfume, you must choose elegant fragrance, and it is not advisable to use perfume with too strong fragrance.

Second, the office etiquette

It is polite to keep your desk clean. A messy desk often reminds people that its owner is messy and doesn't ask for a careful solution.

When dining in the office, if you use disposable tableware, you'd better throw it away immediately after eating. At the same time, drink cans and food bags should not be left on the desk for a long time, which will destroy the elegance of the office.

3, it is best not to eat loud food, which will affect others. If food falls on the ground, pick it up and throw it away at once. Clean the desktop and floor after meals.

Don't bring food with strong pungent smell to the office. It will damage the office environment and the company image.

5. Prepare napkins and don't wipe your greasy mouth with your hands. Don't talk with food in your mouth. When someone has food in his mouth, it's best to wait for him to swallow it before talking to him.

6. It is best not to abuse the company phone to chat for a long time or make personal long-distance calls.

Third, the etiquette of visiting customers.

1. Be sure to visit customers on time. In case of emergency or traffic jam, be sure to tell the other party immediately that you will be a little late and tell them your expected arrival time.

When you arrive, you should first tell the receptionist or assistant your name and appointment time, and hand in your business card so that the assistant can inform each other. If the shop assistant doesn't take off your coat, you should ask where it is suitable.

Be quiet when waiting, don't talk to kill time, it will disturb others' work. Even if you have been waiting for a long time, don't always look at your watch impatiently. Ask his boss when he is free. If you can't wait, you can explain it to your assistant and make an appointment.

When you are introduced to the client's office, if it is the first time you meet, you should introduce yourself. If you already know each other, greet each other and shake hands.

Let the conversation get to the point as soon as possible. Express what you have to say clearly and directly. After you finish, let the other person express their opinions and listen carefully. Don't forgive or interrupt the other person's speech. If you have other opinions, you can wait until he finishes.

Fourth, the etiquette of shaking hands

Shaking hands is an important way to exchange ideas, feelings and friendship.

1, when shaking hands, look at each other's eyes gently.

2. Keep your back straight and don't bend over. Generous and enthusiastic, neither humble nor supercilious.

3. Older people or people with higher positions should reach out to people with lower positions first.

The woman should extend her hand to the man first.

As a man, seeing a beautiful girl, even if you have a good impression on others, you can't catch it.

6. Don't hold each other's hands with wet hands.

Five, elevator etiquette

Although the elevator is small, there is a lot of learning in it.

1. When accompanying guests or elders to the elevator door, press the elevator button first. When the elevator arrives, after the door is opened, you can enter the elevator first, press the open button with one hand and hold down the side door with the other hand to let the guests in first.

2. After entering the elevator, press the floor button that the guest wants to go to. When other people enter during the trip, you can ask which floor you want to go to and help press it.

Try not to greet people in the elevator. Try to face the guests sideways in the elevator.

4. After arriving at the destination floor, hold down the door-opening button with one hand, and make the action of please go out with the other hand. You can say: Here we are, please go first!

5. After the guests get out of the elevator, they should step out of the elevator immediately and guide the direction enthusiastically.