How does the hotel handle the relationship with customers?

Of course, the guests are parents of our hotel. If there is a conflict with the guests, of course, the interests of the company should be the most important, but it should be carried out on the premise of not offending the guests. Of course, it also depends on what the conflict is. In fact, there are many guests who come to spend money. They feel that they should give him enough face like an old man, or give him a step at a critical time, or someone gave him a promise, but later they failed to do it. At this time,