How to deal with hotel disputes?

1. First of all, keep a high degree of vigilance against it, observe it carefully through monitoring, and politely ask it what help it needs to further observe and identify its identity. If it is not an accommodation guest, please register it as a guest and report to the leader so that the security personnel can follow it.

2. As a general rule, hotels can't ask guests for tips, but it depends on the situation. If the guest really wants to make a sincere return for your thoughtful service, you will feel guilty if you don't accept him. So respect is better than obedience.

3. First of all, explain to the guests that it was accidentally damaged, and sincerely apologize to the guests. After getting the guests' understanding, get their consent to buy the same thing or pay cash directly for them.

4. First of all, show sympathy and help them find it sincerely. Help guests remember the time, place and plot of the last time they saw the lost item. And write down the contact information of the guests, so as to find the items and return them in the future.

When the guest is found drunk, it is better to find a companion to accompany him. If the guest lives alone, pay more attention to the room dynamics and send a cup of honey in time to show concern.