Hotel bellboy work summary 500 words

Bellman is an important position in the hotel. When guests arrive at the hotel, they should take the initiative to greet them, guide them to the front desk and help them with their luggage. They must be very careful not to damage their luggage. Guests should be allowed to help themselves with valuables. When the guest checks in, the bellboy should stand by, wait and lead the guest to the guest room. All these have brought vitality and hope to the hotel. The renewal of hotel equipment, the improvement of service items and the improvement of staff's service level will take a key step in striving for a star-rated hotel. As bellmen, we should do the following.

1. Smile, bow and say hello, and help unload the luggage.

Smile and nod to welcome the guests to the store, and bow at the same time: "Good morning/good noon/good afternoon/good evening! Welcome. " If you see a lot of luggage, you should take the initiative to help the guests unload the luggage from the car and count the number of luggage.

polite

The bellman should be polite, don't kick the luggage, and pay attention to the fragile luggage. If the guests want to pick up their own luggage, don't reluctantly take it.

3. Guide the guests to go through the formalities

Guide the guests to report to the registration office. Guests should wait beside when they go through the formalities. When welcoming guests, you should walk two or three steps ahead on the left, with steady steps.

4. Etiquette when guiding guests

(1) Respect the past and give priority to rights;

(2) The principle of giving priority to women;

(3) Close to the door, employees should open the door for the guests in advance, invite the guests to advance, and the same is true when going out;

(4) Take the initiative to ask the guests for permission and carry luggage;

(5) Three people walk together, with the middle as the respect, the right as the second, and the left as the last.

Look after luggage

Stand about 1.5 meters behind the guest in a correct posture, take care of the luggage for the guest, and follow the instructions of the guest and the tips of the front desk attendant at any time.

6. Send the guests to their rooms

After completing the formalities, the host should take the initiative to get the room key from the guest or the front desk and guide the guest to the room. Be enthusiastic and proactive to the guests along the way. When there is a turn, you should turn around and smile at the guests. If the guest has something to go elsewhere, ask the bellboy to take the luggage to the room. At this time, the bellboy should take the number of the guest's room key as the standard. If you don't see the number on the guest's room key, it's just what the guest said, so he should check with the front desk before sending it to the room.

7. Take the elevator

When taking the elevator, first hold down the elevator door with one hand and ask the guests to enter the elevator first. After entering the elevator, they should stand near the elevator console to facilitate the operation of the elevator. When getting out of the elevator, let the guests come out first. After getting out of the elevator, continue to take the guests to their rooms.

8. Before entering the room

Before entering the room, ring the doorbell first, then knock on the door, "hello! Waiter. " If there is no response in the room after three consecutive greetings, open the door with the key.

9. After opening the door

Insert the room card into the main switch first, then exit immediately and return the key to the guest. Please enter the room first.

After opening the door, if you find that the guest's luggage and sundries are in the room or the room is not cleaned, you should immediately quit, apologize to the guest, and contact the front desk receptionist urgently, first find a clean room nearby for the guest to rest, and then bring the guest into the room after the front desk staff adjusts it.

After entering the room, if the guest is not satisfied with the room and wants to change rooms, he should immediately contact the front desk to change rooms for the guest. If the individual wants to change rooms, but he is still not satisfied after changing rooms, and proposes to change rooms or change back to the original rooms, the bellboy should inform the front desk of the results after changing rooms.

10. Follow the guests into the room.

After entering the room with the guests, put the luggage in the luggage locker or put it away according to the instructions of the guests, and then introduce the use of various facilities in the room to the guests. After introducing the room, ask the guest if there are any other orders. When the guests have no other requirements, say goodbye to the guests, thank them and wish them a pleasant stay. Leave quickly, go back to the guests and gently pull the door.

1 1. Check your luggage.

(1) If a guest asks the front desk to store his luggage, the bellboy should take the initiative to say hello to the guest. "Good morning, Mr./Ms. xx! /Good afternoon! /Good afternoon! /Good evening! Do you want to check your luggage? "

(2) Help the guests fill in the luggage storage form and ask what to store. Among them, inflammable, explosive, food, fragile and valuables are not allowed to be stored in the hotel.

"Excuse me, what is your luggage? Our hotel has regulations that inflammable, explosive, food, fragile and valuables are not allowed to be stored. "

"When will you pick it up?"

"Can you tell me your room number?"

(3) Remind guests that there is a charge for overnight luggage storage (2 yuan money for each piece of luggage).

Through several years of work, my theoretical level and practical level have been improved. In my future work, I will continue to work hard and keep in mind the duties of the bellman. I will continue to strengthen ideological study and professional study, comprehensively improve the comprehensive level and provide quality services to customers.