Summary of the work of the hotel room department manager in the first half of the year

Time flies, and the hard work has come to an end. Looking back on this period, what achievements are worth sharing? We need to do a good job of review and sorting out, and write a good work summary. In order to make it easier and more convenient for you to write a work summary, the following is a work summary of the hotel room department manager in the first half of the year that I have compiled for you. Welcome to read and collect it. Summary of the work of the hotel room manager in the first half of the year 1

Time passed, and in the blink of an eye, I spent another half a year growing up. Looking back on the six months since I came to the hotel, I am honored to be able to make progress with all my colleagues in our hotel. I have also learned a lot of knowledge from everyone. The biggest feeling in my heart in the past six months is that it is not difficult to be a qualified manager, but it is not that simple to be an excellent manager. I believe that a good general manager must not only be humble and upright, but also be serious and dedicated to his or her career. Moreover, we need to specialize in ideological and political issues and work abilities. As a young manager, I still have a lot to learn. The following is a summary of my work in the first half of the year:

1. Ideological cultivation

As an assistant to the general manager, if you want to complete your work responsibilities, you must first have comprehensive and excellent qualities in all aspects , establish a correct world outlook and outlook on life. During these six months, I seriously participated in various studies and activities. There is an idiom: As long as you work hard, an iron pestle can be ground into a needle. Yes, as an assistant to the general manager, I inadvertently appear to be rough and inappropriate in my work. When opinions and suggestions come, I am no longer dissatisfied or refuse them. Instead, ask yourself with higher requirements and try to tell yourself: change your perspective and think carefully about how you can do better.

2. Quality improvement

In my work, study and life, I listen carefully to experiences, record them carefully, and think carefully in my spare time after work, and carry out purposeful work at work. Something to try. At work, I devote myself seriously and study hard. I feel that everyone is my teacher, I can learn, and there is still a lot to learn. For example: I have just been in the hotel for half a year and I know nothing about all aspects of hotel management. I cannot give better advice and suggestions. I should be a good staff assistant. If I don’t understand, I will ask. I will humbly learn from colleagues in charge of the hotel and think about it. , boldly discuss management methods with colleagues.

In my spare time, I will read some books on hotel management and search for relevant information online. I deeply feel that learning is really helpful to me.

3. Work Content

1. Ideas determine the way out. As far as the ideas are, the stage will be bigger; we are mental workers, thinking ahead and broad in thinking, It determines our value growth space and the amount of wealth we bring to the hotel; in this regard, I have accurate positioning and can do a good job as a consultant with both ears and eyesight; I am equivalent to Zhuge Liang during the Three Kingdoms of Shu Han! In modern times, it is called a consultant, (doing your best to serve as a consultant for hotel leaders for the development of the hotel); in the hotel, you can integrate into the hotel atmosphere and work, find your own work foothold, entry point, and focus, and find the feeling of work , focus on one's own central work, coordinate leaders at the top, contact the masses at the bottom, do a good job in mass liaison, and do a good job in service with colleagues and employees in various departments, management does not refuse details, staff does not make decisions, assistants do not take power, and do not exceed their authority , not offside, not absent, work in place, ask for instructions and report in a timely manner when you should ask for instructions and report, don't look at what you shouldn't see, don't say what you shouldn't say, don't listen to what you shouldn't listen, don't do what you shouldn't do, don't Spread any words that affect the unity and progress among employees and colleagues, create troubles and obstacles for the stable ideological management of hotel employees, and affect the normalization of hotel operations;

2. A single point of execution in completing work tasks in each department , I am an iron-faced judge. No matter who has a problem, has a weak sense of responsibility for work, or fails to complete the implementation work as required, I will resolutely investigate and correct it to the end. Everyone is afraid that I will appear in front of them at work, and they are afraid that I will treat them again. Conduct accountability, follow up on their work and implement it as soon as possible; in order to comprehensively improve the sense of responsibility of personnel at all levels and push hotel management to a new level, I will not be soft-hearted, abide by the principles, and will not compromise on execution. , if it is smoothed down by everyone, I can’t do it with orders; if I can’t do this well, then I, the assistant to the general manager, will have no real value.

Summary of the work of the hotel room manager in the first half of the year 2

I think we can never seize time, but I think this is also a good thing, because if we cannot seize it, we will feel that the passage of time is very slow. Fast, and it is precisely in this way that you will notice the passage of time and seize the time to work well.

The work in the first half of the year is over. What we have to face next is the work in the second half of the year. Before facing the work in the second half of the year, we still have to make a summary of the work in the first half of the year. In this way This will make our work in the second half of the year smoother.

As an assistant to the hotel manager, my job is actually quite complicated. I have a lot of things to do, but the most important thing is to assist the manager in completing the work. Of course, a lot of work is done. It seems to be very simple, but in fact it is still very difficult to do, and I also need to spend a lot of time to do it.

When the manager is away, I have to handle some daily hotel affairs on his behalf, and at the same time, I also have to temporarily make arrangements for the work of some people in the hotel, but this is also when he is away. But our managers are basically there. Because he is a dedicated and dedicated manager, your absence is rare.

But my main thing is to implement some things, such as some things arranged by the manager, and then I need to implement the related work, and finally make sure that the instructions are accurately implemented. . These are actually just simple. And it’s not difficult, but it still requires some technical content.

As hotel employees, many of the main people we have to deal with are guests. In order to make them feel like they are at home when they come to the hotel, we have also put in a lot of efforts. As an assistant manager, I also need to do a lot of work on this, because the manager is my superior. Under normal circumstances, he will come to me first. If I can't solve it, I will go to the manager. When faced with a problem, The main thing is from the guests. For example, the hotel room is not cleaned, the meal delivered by the hotel is wrong, etc. These may seem like small problems, but in fact they are not. These seemingly small problems will still affect people's perception of the hotel in many cases. Once this affects the check-in experience, it will also be very bad for the development of the hotel.

Therefore, when we work, we have to think more from the perspective of the guests, consider the feelings of the guests, start from the guests' perspective, and consider the guests. Of course, this is something that every hotel employee must consider. Only from the guest's perspective can we better serve guests and then bring them a better experience. In the end, the hotel's occupancy rate will also be improved. promoted.

Finally, what I want to say is that no matter what kind of work it is, it is tedious, but if you can do the tedious work well, it is not easy. The above is a summary of my work in the first half of the year. I hope that in the second half of the year, we can all do better and there will be fewer and fewer customer complaints. Summary of the work of the hotel room manager in the first half of the year 3

Before you know it, it is already the middle of 20xx, and the work in the first half of the year is also over. For the first half of the year, there are joys, pains, and sorrows. There is a lot of happiness, and as a manager, I feel that it is all worth it. And I made a simple summary after analyzing all the work in the first half of the year.

1. Hotel Performance

In the first half of the year, all aspects of the hotel have been improved. After adjusting the system, there have been huge changes, and naturally it has also gained customers. unanimously praised. Compared with the same period last year, the hotel has experienced great growth in all aspects, and its performance has also increased a lot. All the credit for this is inseparable from every employee of the hotel, and I am very grateful to everyone for their efforts and dedication to the hotel. I also do my personal work seriously in the position of manager, and work very hard to make myself greatly improved at work.

2. Position growth

As a manager, I have done my job seriously in my current position. In the first half of the year, I slowly adapted to this situation. For this position, I work very hard to complete every task and fulfill my obligations.

During this period of time, I have worked very hard to achieve great success at work, and I fully understand that the efforts I have put in during this period are very correct. I am very grateful to the hotel's performance in the first half of the year for making me very confident in myself. I also fully understand that I still need to continue to work hard and forge ahead in all aspects. In the future, I believe that I will still be very serious and hardworking. I just hope that I can create more benefits for the hotel and at the same time allow myself to grow a lot.

3. Plans for the second half of the year

In the next six months, I will still plan myself first and let my own growth drive the growth of the hotel. And I will try my best to be more dedicated to my work and work harder to make progress. I am also very much looking forward to investing more in hotel management. Of course, I must learn more, research, and find a working method that is more suitable for the current needs of the hotel. I still hope that I can put more effort into the management of the hotel in the second half of the year and strive to make the hotel develop greater and have a more successful future. I will still manage all employees in a strict manner. I hope that everyone can achieve greater growth during this period, break through themselves, and find their own direction.

No matter how the work in the first half of the year was, it is already in the past. Now we should look forward to the future life, and we must slowly improve and grow in all aspects of ourselves. Only in this way can we be successful. Will lead everything in the entire hotel to gain more benefits and excitement. I believe that the hotel can grow with each of our employees in the future, and I have great expectations. Summary of the work of the hotel room manager in the first half of the year 4

Our hotel room department has always been the department with the most workload in our hotel. It is also the department most prone to problems and complaints from hotel guests. a department. Therefore, my job as the supervisor of the hotel's housekeeping department is as grueling as our hotel's customer service department. There seems to be no off-season or peak season in our hotel. In the first half of this year, there were also a lot of guests staying in our hotel. At the same time, I also did a lot of work as a room supervisor in the first half of the year. In order to reduce the complaints from guests to us, I did a lot of room management in the first half of the year. Make some changes at work to make every employee in our housekeeping department do a better job than before.

In the first half of the year, I stepped up inspections of every guest room in our hotel. When guests complain about the work of our housekeeping department, it is undoubtedly because there are problems in some areas of our hotel rooms, causing inconvenience to guests and making them dissatisfied with their stay experience in our hotel. Therefore, doing a good job in the guest room is the most critical issue. Among the complaints made by guests to our housekeeping department, half of them are due to the hygiene problems of our hotel rooms. Therefore, when I inspect the guest rooms in the hotel, the first thing I check is Is the cleaning work of our room attendants done well?

During my inspection of the guest room cleaning work, I also found that many guest rooms were not cleaned thoroughly. Although they are all very detailed cleaning work, as people in the hotel industry, we A staff member should maintain a meticulous work attitude in his hotel work. In our daily hotel room management work, if we find some very small flaws, we should solve them as soon as possible. Although it is some minor cleaning issues that will not cause complaints against us, we should give guests who come to our hotel the best stay experience, and it is precisely because of these details that guests can experience our hotel services and provide guests with Leave a great impression with our housekeeping department.

Secondly, in the first half of the year, I also did a good job in liaison with the front desk of our hotel. In the past work, many guest room work problems occurred because there was no good contact with the front desk, which resulted in problems for the guests. The relevant room information was incorrect, causing great inconvenience to guests. At the same time, it also allows our guests to see that our hotel room work is not done well, and they will not choose our hotel next time, so it is very important to do a good job of liaison with the hotel front desk staff.

Another point is that when we encounter some difficult problems in the work of the housekeeping department, we should ask the manager of our housekeeping department for instructions and let the manager help us solve these problems.

Because I still lack some experience in dealing with related issues in my guest room work, otherwise it may be self-defeating and make some problems more difficult to solve, so asking the manager of my department for instructions is the best choice at this time.