Work plan of hotel security department

As a hotel guest, the most important thing is safety, so what kind of work plan will the hotel security department have? The following is the Work Plan of Hotel Security Department carefully compiled by me for you to see! I hope I can help you! Stay tuned for more exciting content!

Part I: Work Plan of Hotel Security Department 1. Starting from internal governance, improve the comprehensive quality of safety.

Establish a target governance responsibility system, decompose and implement tasks at different levels, effectively solve the passive situation of doing or not doing, doing well and doing poorly, and play a role in encouraging the advanced and urging the backward. Make annual work goals, and divide all tasks into teams and employees, so that everyone has goals, tasks, pressure and motivation.

2 efforts to improve professional quality, enhance the ability to deal with emergencies.

Cultivate a disciplined and tenacious security team. First of all, do a good job in ideological work, strengthen business training, and cultivate employees' idea of being hard-working and loving their homes. Managers at all levels should be integrated into the team members and practice with them, so as to find problems and solve them pertinently. Secondly, enhance service awareness and improve customer service ability. At work, we should respect guests, take the initiative to say hello and be polite. No matter how busy you are, you can't neglect the guests. You must focus on service, pay attention to details and pursue perfection. Third, we must pay attention to strategy, understand guests and respect them. When dealing with unreasonable demands or accusations of guests, we should adopt the method of guidance and influence, and we should not directly conflict with guests. Educate employees to understand from the heart that everything we do is to satisfy our guests.

3. Take advantage of the industry to strengthen the safety information work.

First of all, according to the requirements of the public security and fire departments, give full play to the functions of the security department, strictly manage and require, and earnestly implement various safety precautions to ensure the normal order of the hotel. Secondly, strengthen communication with public security and fire departments, assist hotels to use good people, and further purify the public security environment of hotels. Eliminate all kinds of unsafe hidden dangers in time, effectively curb all kinds of accidents, and ensure the safe and smooth progress of hotel fire control work.

4, strengthen the maintenance of various facilities and equipment, improve the safety work efficiency.

First of all, improve the maintenance system and clarify the maintenance responsibility. According to different equipment and different areas, define the maintenance responsibility and workflow, and ensure that the equipment is managed everywhere and the parts are guaranteed. Secondly, make a specific maintenance plan to ensure that the equipment can be maintained within the specified time. Third, implement correct maintenance technical standards, take technical parameters as the core, accurately reflect the operation status and maintenance of facilities and equipment, and improve the overall maintenance level. Fourth, strengthen the professional quality and level of fire inspectors to ensure the orderly maintenance of facilities and equipment with excellent professional skills.

5. Do a good job of coordination and strengthen the fire safety awareness of hotel employees.

Carry out extensive publicity and education on fire safety, carry out fire publicity activities in a form that everyone likes, popularize fire knowledge, and organize hotel employees to conduct fire fighting and evacuation drills in batches, which not only increases employees' safety knowledge, but also tests their actual combat ability.

Part II: Work Plan of Hotel Security Department 1. Hotel Fire Safety.

(1), do a good job in daily fire control, conduct fire safety inspection in a planned and step-by-step manner, establish fire safety files and record the results of each inspection, and eliminate problems in time when found.

(2) The hotel security guard is a fireman, and every team member is required to know the basic measures of fire prevention and the basic methods of fire fighting; Will call the police, will use fire fighting equipment, will put out the initial fire, will organize evacuation.

(3), to carry out fire knowledge training, improve fire safety awareness, fire drills, so that each player can master the basic skills of fire fighting.

(4) Let each team member know how to check the integrity of fire-fighting facilities and equipment, and stop all illegal acts that destroy fire-fighting facilities and equipment, such as illegally occupying fire exits, dismantling, misappropriating and occupying fire-fighting facilities without authorization.

Second, the safety of the hotel.

According to the actual situation of our hotel, we mainly do the following:

1, hotel employee inspection, check the articles carried by employees according to the requirements of employee handbook. Register the items brought into the hotel by employees.

2. Vehicle inspection: strictly inspect the items on the vehicles entering the basement. All items belonging to the hotel must be signed by relevant personnel before they can be approved for release.

3. Monitor the entry and exit of valuables in public places of the hotel, such as personnel entering and leaving from the entrance of the lobby, the entrance of Chinese restaurant and the back door of western food.

Third, hotel damage prevention.

1. Strictly check the safety of public places in the hotel to prevent other people from entering the hotel, and prevent employees and guests from carrying dangerous goods into the hotel without authorization; Pay attention to people's access, and do not allow outsiders to damage flowers and plants, do not allow outsiders to stay in the main square for a long time, and do not allow hotel employees to stay in the parking lot in front of the door; Pay attention to tracking people who have no clear goals, take timely measures when suspicious circumstances are found, and pay close attention to people who enter and leave the hotel after zero;

2, vehicle safety, strictly implement the public security management system, do a good job in vehicle registration, inspection and other public security work.

3, the personal safety of hotel employees and guests, quickly and properly handle all kinds of disputes between guests and between guests and hotel employees, and investigate some simple cases and write investigation reports. In case of major cases, you must report the case immediately, protect the scene and call the police to assist the police in investigation.

Team status and work difficulty;

1, the player's laziness and unbearable pressure.

2. The shortage of external labor force makes the members of this department have a serious tendency of job-hopping.

Outdated and mixed clothes can't reflect the fashion elements of this hotel.

4. Basic equipment is basically stateless. ..

5. The lack and loss of personnel make it difficult to carry out this work.

6. Please pay attention to the construction of security team.

Chapter III: The work plan of the hotel security department in the new year. According to the brand strategic concept of "love for XX and comfortable home" put forward by the hotel, the security department focuses on the idea of "new change in image", highlights the word "change" and establishes the image of XX security department.

The general idea of annual work:

1. Improve various rules and regulations to ensure hotel safety.

It is necessary to ensure the safe operation of hotel fire protection, ensure the safety of hotel fire protection, be foolproof, adhere to prevention first, and combine prevention with consumption.

Constantly improve and abide by various rules and regulations in the work, use system managers, set up safety inspection teams, regularly inspect hotels and surrounding places, find potential safety hazards, coordinate with other departments for rectification in time, and put an end to all safety accidents.

2. Carry out learning and reading activities and build a learning organization.

In view of the fact that department employees usually don't pay much attention to theoretical study, it is necessary to make detailed study plans, change this habit of not studying, distribute more brochures, or write learning experiences, and urge and encourage department employees to learn, especially hotel business knowledge. Do a good job of monthly, quarterly and annual inspection, achieve results and improve. Comprehensively improve the quality of department employees.

3. This position should be rotated.

Every post in the department (post setting, parking command, fire monitoring, security) is rotated once every two months, changing the past fixed post mode, so that everyone can be familiar with and competent for the work of each post and develop in an all-round way.

4. Strengthen internal assessment and implement the last elimination system.

Tree image, uniform uniform (with belt, epaulettes, cap badge, etc.). ), all employees in the department are dressed for work, showing a new look. Combined with the assessment standards formulated by the human resources department, the employees of each department are assessed and eliminated at the end. Those with the lowest assessment score for three consecutive months will be laid off. Personnel are supplemented by recruiting high-quality veterans.

5. Rectify the security dormitory.

Learn military dormitory management, learn from good dormitory management experience, make it neat, clear, clean, bright and tidy, set up a banner of dormitory, strive to promote the management of the whole dormitory of the hotel, and strive to a higher level.