Job responsibilities of catering front desk reception

5 sets of job responsibilities of catering front desk reception

Nowadays, job responsibilities are used more and more, and formulating job responsibilities can effectively regulate operational behavior. So what kind of job responsibilities are effective? The following are the responsibilities of the catering reception desk I have carefully arranged, hoping to help everyone.

Responsibilities of reception post at catering front desk 1 1. Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2, the handover work seriously, not clear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card pOS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. Grasp the room status and room conditions, actively and enthusiastically publicize the room, understand the notice of scheduled departure guests, meetings and banquets on the same day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and actively explain the room rate to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, carefully check and keep the most accurate room status.

9. Produce and submit various reports.

10, the provisions of "long-term payment and short-term compensation" must be carefully implemented for daily income cash, and they shall not learn from each other.

1 1. Effectively implement the foreign exchange management system, do not take or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the information needed by the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.

14, properly handle guest complaints. If it can't be solved, ask for instructions from the superior in time.

15, and the reserve fund shall not be put into storage in blank. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )

16, coordinate the relationship between colleagues and better serve customers.

17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.

18, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

19, employees should be familiar with the hotel's long-term guest agreement and the contracts of various units, especially the discount and deduction agreement.

20, correctly handle the guest's message, telex, etc.

2 1, sort out the guest accounts with "uneven check-out account" every day and report the abnormal situation.

22, correctly handle the issuance of keys.

23. Strictly abide by the cash and bill management system.

24, completes the recipients valuables safe keys and in and out of the valuables vault registration records.

25. Clean the counter and maintain the terminal.

26, pay close attention to the lobby, if there is any abnormal timely report to the superior supervisor and security department.

27, do a good job in cleaning.

28, computer password safekeeping, one bite, no * * *.

Responsibilities of catering reception desk 2 1. Always keep the service desk clean and tidy during work.

2, the hairstyle should be neat and clean, long hair should be coiled up, and short hair should be eye-catching. Don't dye your hair in different colors or comb your hair in a strange way.

You are only allowed to wear a small earring and a ring during working hours.

4, no heavy makeup, light makeup, with elegant perfume. Always keep your hands and face clean, and don't leave long nails and paint colored nail polish.

5. Dress up in the lounge and change your uniform.

6. Service desk staff should keep correct sitting posture and behave gracefully. When you find a customer coming to consult, you should quickly stand up and say hello.

7. When talking with guests, smile and look at them gently. When you speak, your expression and movements should be moderate.

8. Keep standing posture when the passenger flow is dense, and try to be concise and to the point when talking with customers.

9. Make a long story short when answering the phone, use civilized language and make records.

10, carefully study the management methods of VIP cards and vouchers, manage and distribute them in strict accordance with the regulations, carefully make card issuance records and daily reports, and input customer information into the computer in time when issuing VIP cards.

1 1, can skillfully operate computers and master management processes, and can independently use computers to handle business.

12. Customer files shall be numbered and managed in an orderly manner and kept on file for future reference. Customers should be required to show valid certificates when inquiring information, and can answer the required information quickly and accurately.

13, familiar with the functional layout of shopping malls and the layout of classified goods. When customers ask questions, they should be able to answer them quickly and accurately.

14, proficient in various packaging skills, serious and responsible in packaging, enthusiastic and proactive, and meticulous in packaging technology.

15. Gifts and gift certificates should be properly kept and distributed after careful verification in accordance with the regulations of the activities at that time and the VIP management measures. There should be no behaviors such as disorderly hair and private collar. Fill in the registration form carefully when distributing, summarize and check carefully after work, and report it on the same day.

16. When issuing invoices, they should be filled in strictly according to the requirements of financial regulations. After issuing the invoice, you should also take back the shopping receipt for inquiry. Invoices can't be made out falsely, can't be made out indiscriminately, and should be kept properly.

17. If there are any difficult problems or emergencies, coordinate and deal with them as soon as possible, and report to the supervisor or relevant departments.

18, carefully count coupons, cards, bills, articles, etc. Store it at the counter during the shift change, and make a record of the shift change, and sign it after verification.

19, other codes of conduct and polite expressions shall be implemented in accordance with the employee handbook.

Responsibilities of catering reception desk 3 1. Participate in pre-meal preparation and post-meal finishing, and do a good job in cleaning and hygiene.

2, do a good job of dining, business income statistics and succession.

3. Participate in various training activities organized by the restaurant and catering department.

4. Consciously abide by the rules and regulations of the hotel.

5. Complete other tasks assigned by the manager.

Responsibilities of catering reception desk 4 1. Grasp the guest's situation, accept the guest's reservation, notify the relevant responsible departments and arrange the waiter to keep the table.

2. Warmly welcome the guests, guide them to the right seats, help them give up their seats, and remember the names and titles of regular customers and VIPs.

When the restaurant is full, politely explain to the guests and advise them to wait. At the same time, register the guest's name and room number in the record book, or recommend the guest to eat in other restaurants in the hotel.

4. When dining, politely refuse non-dining guests to visit the restaurant and disheveled guests to eat in the restaurant.

5. Answer all questions raised by the guests, collect their opinions and complaints, and report to the foreman in time.

6. Participate in pre-meal preparation and post-meal finishing work, and do a good job in cleaning and hygiene.

7, do a good job in catering, operating income statistics and shift work.

8. Participate in various training activities organized by the restaurant and catering department.

9. Consciously abide by the rules and regulations of the hotel.

10, complete other tasks assigned by the manager.

Job responsibilities of catering reception desk: 5 1, proficient in computer operation and management process, able to handle business independently with computer.

2. Customer files shall be numbered and managed in an orderly manner and kept on file for future reference. Customers should be required to produce valid certificates when inquiring information, and can answer the required information quickly and accurately.

3. Be familiar with the functional layout of shopping malls and the layout of classified goods. When customers consult, they should be able to answer customers quickly and accurately.

4. Proficient in all kinds of packaging skills, serious and responsible in packaging, enthusiastic and proactive, and meticulous in packaging technology.

5. Gifts and gift certificates should be properly kept. It should be issued after careful verification in accordance with the current activity regulations and VIP management measures. There must be no unhealthy trends such as loose hair and private collar. Fill in the registration form carefully when distributing, summarize and check carefully after work, and report it on the same day.

6. Please fill in the invoice in strict accordance with the requirements of financial regulations. After issuing the invoice, you should also take back the shopping receipt for inquiry. Invoices can't be made out falsely, can't be made out indiscriminately, and should be kept properly.

7. If there is any problem or emergency, coordinate as soon as possible and report to the supervisor or relevant department.

8. Carefully count vouchers, cards, bills, articles, etc. Store it at the counter during the shift change, and make a record of the shift change, and sign it after verification.

9. Other codes of conduct and polite expressions shall be implemented in accordance with the Employee Manual.