Why can others return the worst room in the hotel?

What you want to ask is that the hotel room is too bad. Can I return it? Of course. Official website, a Ctrip hotel, said that if they found the room was particularly bad after staying in the hotel, they had the right to ask the hotel to change rooms or negotiate with the hotel manager for a refund. If the hotel disagrees, the guest has the right to complain to the local tourism bureau.