Hotel Supervisor annual work summary (Personal General)

After a period of work, there will be a lot of gains and growth, and mistakes may be made. It is very necessary to summarize your work. The following is the "Hotel Supervisor annual work summary (Personal General)" compiled by me for your reference only. Welcome to read this article. Hotel supervisor annual work summary (1)

It's been a year, and I've been working as a hotel front desk supervisor for another year, which really flies. This year, I managed the work of the front desk, stayed at the forefront of the hotel together with all the front desk staff, and did my duty for the good development of the hotel. The following is a summary of my work:

First, strengthen the business training for employees

Based on smiling service, train everyone's service skills. To be a front desk employee, you must have high-quality service and satisfy the customers who come to the hotel, so as to do a good job for the hotel. The front desk is the lintel of the whole hotel, and service is the first thing to do. Therefore, this year, employees will be given business training once or twice a month to train all employees' service skills, so that employees can better demonstrate their work. According to the training plan, after the training, we will also assess it, encourage the employees who have done well, encourage those who have poor work performance, and cultivate everyone's business skills as much as possible. Near the end of the year, our training in the past year has achieved good results, and the employees at the front desk can give customers satisfactory services.

second, strengthen the construction of the staff

over the past year, I have worked hard to do a good job of reception and reservation at the front desk, and through reasonable arrangements for employees, let employees perform their duties. Once or twice a week, hold X collective meetings within a month, and gather everyone to summarize and reflect on their work. At the meeting, everyone reflected on their own work and asked questions, so that the team gradually grew up and United everyone to do all the work at the front desk. In this year, because of the high passenger flow in the hotel, our front desk staff often work overtime. This year, through the hard work and serious attitude of all the staff at the front desk, we completed the reception and room reservation of the hotel.

3. Insufficient work

1. The reception service is not good enough

This stems from not paying attention to everyone's manners in this respect during training, so employees have not done a lot of manners when receiving customers, so the quality of reception service is not good.

2. The discipline management is not strict

Because I am busy with other jobs, I don't manage the discipline of employees at work very strictly, which leads to some of them not being serious about going to work, fishing for three days and drying the net for three days, and then I don't receive customers in time, which affects the effect of customer service.

in the new year, I will definitely strengthen the management of everyone, pay close attention to all aspects of the work at the front desk, achieve unified management, receive more customers for the hotel and increase the passenger flow of the hotel. In the coming year, I will also put forward higher requirements for my work, so that I can contribute to the more wonderful development of the hotel. Hotel supervisor annual work summary (2)

The hotel has experienced a lot in the past year, and as a supervisor of the hotel, I have also done my job seriously and completed the tasks according to the requirements of the hotel. After one year, I have also led my colleagues to do their work well. Here is also a personal summary of my work in the past year.

I am also in charge of the front office. It can be said that I still have a lot of tasks at work, but I had no choice but to stay at home at the beginning of the year. During this time, I also organized my colleagues to study and attended some online training meetings to improve the service level. I understand that since I can't start business for the time being, I have to find ways to improve myself and prepare myself for my future work. A few months also cost our hotel a lot, but some things can't be avoided, and we can only find ways to remedy them in other aspects, or make improvements in our future work, and those days are also very painful. Every day at home, I actually think about my previous work, and how to do a good job in management and front office when I return to the hotel. For myself, It's a kind of growth, but it's also a feeling that the more difficult this time is, the more it can test us. Whether we are going to make progress or going backwards depends on ourselves, and our department has accepted the challenge, actively discussed and studied and made progress.

when we returned to the hotel to start this year's work, we did our duty to complete the service work. At the same time, we also understood that it was not easy and stressful to do a good job. Moreover, the passenger flow in the hotel was relatively small at first, and then it began to improve. At the same time, we should do a good job in prevention and control. Our lobby was originally the front line of prevention and control, and we should think about the safety of guests and our colleagues. But I did my duty well, and I, as a supervisor, took the lead in doing it well. At the same time, I actively understood my colleagues' work, understood their difficulties, and helped them solve them. The management was also done well, and I was affirmed after one year. At the same time, my colleagues also gave me more trust and will do a good job in service. Although we are not responsible for sales, we should try our best to go to every customer who enters our hotel.

One year actually passes in a hurry, but it is also an achievement for us to feel that our work can be recognized by customers during the busy time. At the same time, there are some aspects that we can continue to optimize and do well. At the same time, I also have a plan for a job in the coming year, and I will do well. Hotel supervisor annual work summary (3)

The intense and busy 2xx is coming to an end. Looking back on this year's work, there are many gains and experiences. As an important department of the hotel, the quality of its work will directly affect the external image and economic benefits of the hotel. Thanks to the trust of the leaders, I have the honor to be the head of housekeeping department, and I feel full of pressure and motivation at the same time. In order to better carry out the related work of the department next year, it is necessary to summarize the work this year and plan the work next year. First of all, make a summary of this year's work:

In this year's work, I have worked in strict accordance with the instructions issued by the department manager, and formulated strict assessment systems and inspection standards for different jobs in practical work. First of all:

1. In health

Strictly implement the system of ward rounds, record the inspection results in detail, and make up the difference in health. Standardize the standard and quantity of items placed in each part, and check the location of items with ward rounds. Implement the guest room cleaning responsibility system to improve the enthusiasm and effectiveness of employees. Standardize various operating procedures and steadily improve work efficiency.

2. Material management and cost control

Control materials, increase revenue and reduce expenditure, do a good job in recycling materials, strengthen employees' awareness of saving, advocate the control of energy waste such as water and electricity, and at the same time, implement the responsibility system for material management, set up a consumable account, and control costs.

3. Equipment and facilities

Because the facilities and equipment have been used for a long time, they are obviously aging, so all posts are required to carry out targeted maintenance and maintenance, improve the service life of guest room facilities and equipment, strengthen furniture maintenance, remove stains from carpets and arrange carpet washing reasonably.

4. Training

Make a monthly training plan and implement it to individuals. Conduct targeted training for different personnel. There are also explicit provisions on various standards, such as the time of rounds, workload, hygiene standards, cleaning time, cleaning standards, etc., so that employees can truly feel the importance and practicability of training for their daily work.

5. Personnel management

Handle affairs impartially, adhere to principles, firmly believe that "service is no small matter", and report to the department manager in time those who damage the name and interests of the hotel, and deal with them according to the department system, and never be soft; Caring for employees, treating employees as their own relatives, narrowing the distance between departments and employees, and playing a connecting role; Lead by example, discipline yourself, clarify your position and play an exemplary role.

The work plan for next year is divided into the following major points:

1. Cooperate with the department manager to complete various business indicators of the department and do a good job in management.

2. Vigorously improve the quality of personnel. From service skills to the basic process of each position to simple English conversation, employees are trained and assessed in combination with actual work.

3. Improve on-the-job employees' work skills and operation procedures through training, speed up operation and improve work efficiency.

4. Strengthen internal quality inspection to ensure that there are no problems in health and service.

5. Use your rest time to study relevant business knowledge and apply good and feasible things to your post as soon as possible.

Through daily work, we found some shortcomings in the department:

1. Room hygiene needs to be further improved.

2. The service language of the post needs to be further strengthened.

3. The comprehensive quality, service skills and professional level of service personnel and management personnel are uneven and need to be further strengthened.

4. The management of floor linen is rather chaotic.

5. The local carpets on the floor often appear as a whole, and the local carpets are dirty and unattended.

In view of the above shortcomings, my rectification plan is as follows:

1. Continue to strengthen the training of each post and strengthen the service skills and service awareness of employees.

2. Strengthen the team building of managers, and conduct quarterly assessment, mid-year appraisal and year-end evaluation system for managers, so as to eliminate the fittest.

3. Strengthen the supervision of linen, implement the real-name custody system, make a monthly inventory, and investigate the relevant responsible persons for the problems.

5. Strengthen communication and coordination with other departments, and increase the maintenance of guest room carpets and floors. In addition, because the machine is too large, it will waste resources when dealing with local dirty carpets, so the staff of each post will be trained in local decontamination and stain removal.

the above is my summary of the work of the department. To sum up, I firmly believe that under the leadership of the hotel leaders and department managers, all the staff in our department will work together to join hands with Qi Xin and do their best for the hotel's management principles and policies. In short, as the head of the housekeeping department, I will try my best to cooperate with the department manager to do all the work of the department in the future, and contribute my strength to improve the service level, management level and training level of the housekeeping department, quality inspection, enhance the cohesion of employees, improve the basic quality of employees, and cooperate with the hotel to implement brand building! Annual work summary (IV), Head of Hotel

With the support and help of leaders and colleagues, I strictly demand myself, and I have completed my job well according to the requirements of the hotel. Through one year's study and exploration, my work style has changed greatly and my work quality has been improved. I will summarize my work in the past year as follows:

1. Strengthen my own study. Improve my business level

Although I am a supervisor, I still have a long way to go to be excellent, so I always dare not take it lightly, learn from books, leaders and colleagues. So I feel that I have made some progress in the past year, and I have further improved my management ability, coordination ability and problem solving, which ensures the normal operation of all the work on the floor.

II. Daily management work

The supervisor is not a strange job for me, but Jiahai is a brand-new working environment for me. As a supervisor, I play the role of connecting the preceding with the following and coordinating the left and right. We are faced with complicated and trivial routine work every day. In the new working environment, almost all the work starts from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Strive to cooperate with the supervisor to do a good job in floor management, in line with the principle of seeking truth from facts, so that the situation is issued and reported. The conference reception task of our hotel is relatively heavy, and we have received important guests from the customs many times a year. However, due to the frequent shortage of room service personnel for various reasons, it requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, and strive to be comprehensive and accurately avoid omissions and mistakes.

III. Problems

Over the past year, I have been able to carry out my work seriously, but there are still some problems and shortcomings. After all, I have only been working in Jiahai for more than a year, and I have been groping for a lot of work while doing it, so that there are many shortcomings in my work that need to be improved slowly.

summing up the past and looking forward to the future, at the beginning of the new calendar, I will continue to carry forward the advantages, correct the shortcomings, further improve the management level, and work hard to build a learning and excellent catering service team! Hotel supervisor annual work summary (V)

It has been more than a year since he joined the company in a blink of an eye. According to the work arrangement of the company manager, he is mainly responsible for the daily operation of the restaurant floor and the training of the department. Now, the work of 2xx is summarized as follows:

1. On-site management of the hall surface

1. Etiquette and courtesy require repeated practice at the regular meeting every day. Employees should use polite language when meeting guests, especially the cashier at the front desk and the attendant at the area.

2. Insist on the inspection of gfd before class. Those who fail in gfd can only take up their posts if they are qualified. Correct the appearance problems immediately when they are found on the post, supervise the use of guest manners and manners, and the employees will develop a good attitude.

3. Strictly grasp the positioning of posts and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support the busy area at any time with the foreman or encouragement as the center. Other personnel should do their respective duties, clarify their respective work contents and carry out division of labor and cooperation.

4. Advocate efficient service, and require employees to serve guests as soon as they need service.

5. Goods management From large items to small items, whether it is customer damage or natural damage, everything requires rules-based, well-documented, implemented by someone, supervised by someone, followed by people, and summarized.

6. In the public health management area, the cleaning personnel are required to clean it immediately when they see foreign objects or dirt. The hygiene requirements of each area are that the sofa surface, the surrounding area, the dining table and the floor should be clean and free from water stains, neatly placed and without inclination.

7. During the meal time, because the guests arrive at the store in a concentrated way, there is often a phenomenon that the guests queue up, and the guests will show impatience. At this time, it is necessary for the foreman to prepare for the reception before the reception peak, so as to reduce the waiting time of the guests, and at the same time, pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, carefully receive every table of guests, and be busy without chaos.

8. Buffet is a newly-opened project in the dining hall. In order to further improve the quality of buffet service, the Overall Practical Plan of Buffet Service was formulated, which further standardized the operation process and service standards of buffet service.

9. Set up a meal.