Tesla’s service system innovates again and “stationary service” debuts in Hangzhou

What do consumers think of the best car after-sales service? The "optimal" standard described by netizens can be summed up in four words - "non-intrusive service", that is, consumers will not be disturbed, and the car will receive complete care and maintenance without any inconvenience.

Of course, at this stage, no merchant can fully meet the "non-intuitive service" in the minds of netizens, but Tesla's innovative service system can come infinitely close. Recently, Tesla's "stationary service" launched in Hangzhou has once again attracted industry attention and praise from car owners. Industry experts have even commented that it may once again trigger another round of "involution" in the automotive service field.

The "innocent" service system of the "innovation" standard bearer

Single-handedly challenge the traditional automobile sales model, product architecture, etc., and re-build a new production and production of intelligent new energy vehicles. Tesla's operating model will certainly not compromise on the cumbersome and redundant traditional car service model. Tesla uses a comprehensive service system that is organically integrated with the four modules of "400 Customer Service", "Virtual Service Center", "Service Center" and "Self-operated/Authorized Paint and Spray Center" to bring customers as close as possible to "no-touch service" ”, enjoy modern and convenient smart services.

In Tesla’s service system, “400 Customer Service” is the bridge connecting all service links and remains online 24/7. Car owners can call 400 if they have any questions, including but not limited to roadside assistance and other business support;

Tesla’s “Virtual Service Center” is a powerful vehicle data analysis team that can provide assistance through intelligent backend, remote Diagnostic technology provides online answers and scheduled maintenance services. Many problems that can be solved remotely are directly solved for customers remotely, truly moisturizing things silently and bringing customers a convenient and hassle-free service experience;

After remote consultation and registration by a virtual technician, if necessary, Tesla owners can go to Tesla's "Service Center" or "Self-operated/Authorized Paint and Spray Center" to perform offline maintenance on their cars as needed. What is unique is that due to the preliminary work of the "virtual service center", the Tesla service center will prepare maintenance work orders, work items, maintenance parts and manpower in advance, greatly shortening vehicle inspection and maintenance time.

In addition, the "mobile service" of Tesla Service Center is one of the services highly praised by car owners. If it is inconvenient for the car owner to go to the store, Tesla can also provide mobile service. The nearest Tesla center technician will bring professional tools to the designated location quickly to solve the problem for the car owner on the spot.

The strong player who broke the situation is launching the "involution" service again

As a city of scholars and a land of prosperity in my country since ancient times, Zhejiang is also a gathering place for Tesla owners. Currently, Tesla has opened 15 physical service centers in Zhejiang, covering 8 cities, including 4 in Hangzhou, namely Shenban Service Center in Gongshu District, Xiaoshan Tesla Center in Xiaoshan District, and Xihu District Xixi Tesla Center and Jinsha Lake Tesla Center in Qiantang New District. These four physical service centers not only cover the entire city of Hangzhou, making it convenient for car owners to visit nearby, but the service center facilities have been checked at all levels and are equipped with experienced professional engineers and service teams to provide car owners with convenient and efficient repair and maintenance services.

In order to further improve the overall quality of Tesla’s service system and bring more high-quality, high-experience, and high-standard car and maintenance services to the numerous car owners in Hangzhou, Tesla is currently in Hangzhou In particular, "stationary service" has been launched. Stationary service points can provide car owners with basic functions such as vehicle inspection and maintenance, allowing Tesla owners to obtain services closer, faster, and more seamlessly, and can seamlessly connect to the service center when needed. , making the corresponding services more complete and comprehensive.

The on-site service staff still maintain the professionalism and high standards that Tesla has always adhered to. All team members are professional technicians who have been carefully selected at all levels.

Mr. Zhang, who received maintenance services at the station, said with satisfaction: "The station service shortens the waiting time, has more locations, and is more convenient. It also gives us car owners more service options. I must give it a thumbs up." ”

It is understood that Tesla currently has two service points in Hangzhou, namely the Yuhang District Longquan Road station covering the old Yuhang customer base, and the Binjiang District Binwen Service Point covering the Binjiang area. Road stop. The two major service points and the first phase of other physical service centers in Hangzhou have established a faster, more convenient and complete service network, saving car owners a lot of time and vehicle costs, and protecting Hangzhou car owners and special passengers traveling to and from Hangzhou. Tesla owners travel safely. It is reported that Tesla is accelerating the layout of its service network in Hangzhou, and it is believed that car owners in Hangzhou will soon experience faster and more efficient services.

Hangzhou Shenban Service Center

No. 316, Shenban Road, Gongshu District, Hangzhou City, Zhejiang Province

Service Center Telephone: 0571-26898050

Hangzhou Xiaoshan Tesla Center

No. 698, Tonghui North Road, Xiaoshan District, Hangzhou City, Zhejiang Province

Experience Center Telephone: 0571-26898010

Service Center Telephone : 0571-26898000

Hangzhou Xixi Tesla Center

No. 938, Xixi Road, Xihu District, Hangzhou City, Zhejiang Province

Experience Center Tel: 0571-22932090

Service center phone number: 0571-22932091

Hangzhou Jinsha Lake Tesla Center

First floor of Haida Parking Lot, No. 921 Haida South Road, Qiantang New District, Hangzhou City, Zhejiang Province

Experience center phone number: 0571-22932028

Service center phone number: 0571-22932026