The common sense of etiquette in restaurant welcome and reception is easy to remember.

Welcome includes two parts: actively contacting the guests and guiding them to their seats. The two complement each other and echo each other, which can be said to be the essence of reception etiquette and are very common in restaurants. The following is the content of the common sense article on hospitality etiquette in restaurants that I collected for you. I hope I can help you!

Etiquette knowledge of restaurant welcome and reception

Greeters usually wear cheongsam, welcome ribbon and light makeup, and can't bring accessories. Stand up five minutes before eating, and prepare to slide the door to welcome guests. Focus, quick thinking, looking at passing guests. When the guests approach the restaurant about 1.5 meters, they should greet them warmly with a smile and treat them equally.

Say hello to ...

If male and female guests come in together, ask the female guests first, and then say hello to the male guests. Ask the customer if they have a reservation and verify the number of people. Guests should say goodbye politely when they leave the restaurant.

Neeta Wei

After the guests entered the door, they immediately greeted them and said with a smile, "Hello everyone!" " "or" good evening! " "Excuse me, do you have a reservation?" "Excuse me, how many people are there? "

introduce

Walk in front of the guests with a clean menu and wine list and guide them to their seats. When introducing guests, you should say "please follow me", "this way" and "inside", and guide them to the right place or enter the private room with gestures.

Hou Wei

If the table is full or guests need to get together, you can first make sure that the guests are waiting on the sofa, and generally don't arrange the table to avoid embarrassment. Help guests choose the right table. For example:

When you meet important guests, you can guide them to the best window seat or private seat in the restaurant and feel respectful.

When you see a lady with gorgeous clothes, fashionable clothes and beautiful appearance, you can guide her to a conspicuous central position that many guests can see, so as to meet the psychological needs of these guests and add a luxurious atmosphere to the restaurant.

When lovers or lovers arrive, they can be led to a quiet table in the corner of the restaurant to sit down and talk in a low voice.

take one's place

The guests at the party were arranged at the big dinner table in the middle.

When the whole family or many relatives and friends come to have a meal, they should be led to the inside of the restaurant or a private room, which is convenient and does not affect other guests' meals to show politeness.

Guests with children should try to choose a place close to the corner and not easy to run around. Old and frail guests should be arranged as close as possible to facilitate access.

The location near the kitchen is the least popular. At the peak of the meal, you should say a few more polite words to the guests arranged here to show your concern and enthusiasm.

When pulling a chair to let the guests give up their seats, you can pull one or two guests' chairs schematically. The specific method is: pull out the chair with both hands, with your right foot in front and your knees against the back of the chair. When a guest sits with his legs bent, he will push the chair forward.

Restaurant service etiquette training-preparation

Before the restaurant opens every day, it should be fully prepared to facilitate the reception of customers.

Do a good job in hygiene

As a place where people eat, restaurants are particularly strict about not being served. Therefore, the restaurant service staff should go to work early every day to ensure that there is enough time to do sanitary work, such as cleaning the floor, cleaning the doors and windows, keeping the tables and chairs clean and tidy. So as to keep the whole environment clean and tidy.

table

Setting the table is the job of determining the seats for guests to eat and providing the necessary tableware. This is a demanding job in restaurant service. Including spreading tablecloths, arranging seats, placing tableware, folding napkins, beautifying the table top, etc.

At a grand banquet, flowers and plants should be placed on the table. In the center of the big cone or around the turntable, flowers such as camellia, chrysanthemum and white orchid are laid into patterns with substrates such as twigs, mountain grass, maple leaves and pine needles.

Tableware, tablecloths, flowers, fruits, paper cuts, etc. can also be used. And put them together into various pictographic or knowing patterns to beautify restaurants and dining tables and set off the atmosphere of the banquet.

Common sense of restaurant service etiquette

Front desk service etiquette

The service personnel of the tour guide service desk include doorman service personnel and tour guide service personnel.

When the guests arrive, greet them warmly and take the initiative to say hello. When guiding guests, ask if there is a reservation, and then guide them to the correct seat. This mainly depends on the identity and age of the guests. When guests leave after dinner, they should send a polite farewell message to see them leave.

Service etiquette in the workplace

The service etiquette of the service desk includes the service etiquette when opening dishes, ordering dishes, pouring wine and pouring dishes, and delivering and distributing dishes.

When guests are led to the dining table, they should take the initiative to say hello and give up their seats by pulling chairs, handing incense towels and so on. If the guest doesn't order in advance, the service staff at the counter should stand on the left side of the guest, put their hands down, hand over the menu and ask the guest to order.

At the beginning of the banquet, the waiter at the reception desk should take out the mouthparts of the two sides from the water label and circulate them. From the first course, the receptionist will pour the first glass of wine for the guests.

Service etiquette of dining

Taking food mainly refers to serving, serving and changing tableware.

When serving, generally put it smoothly within ten minutes, and don't knock over the glass and tableware. You must use a tray when serving food. You should not hold them directly with your hands, and you are not allowed to put your thumb on the edge of the tray or insert it.

When changing tableware, you should first get the consent of the guests. Be careful not to knock down newly served vegetables and soups when changing them. The changed tableware should go out from the right side of the general guest.

Service etiquette of service desk

It mainly includes the etiquette when collecting money, closing accounts and transferring money.

After checking out, when the guest's meal details are sent to the cashier, the cashier at the cashier must accurately and quickly mark the unit price of food and sum up the total amount used. If the guest transfers money at checkout, be sure to ask the guest to fill in the account number and sign it. Account desk service personnel usually sit at the account desk and can wear two sleeves. Sitting posture should be refined, free, dignified and generous, with a smile.

Kitchen table service etiquette

Before taking up the post, we should first clean up the working environment and personal hygiene. Kitchen table hygiene mainly includes: kitchen table, chopping board, knife, floor and wall hygiene.

The kitchen table should be clean, tidy and beautiful. Attendants should wash their hands thoroughly, comb their hair, tidy their faces, put on working hats, white coats, aprons and work clothes.

When operating, you must develop good hygiene habits. Do not use sleeves to wipe your face and sweat, do not sneeze in the workplace, and do not smoke during operation.

Conclusion: With the development of catering service industry in modern society, people have more and more contacts with catering industry. Restaurant service personnel should not only master all kinds of business skills, but also know how to abide by all kinds of restaurant service etiquette in the service process in order to establish a good public image of the restaurant.