Is Chongqing Marriott Hotel a poor hotel with poor service and facilities?

Today, I suddenly saw the card of Marriott Hotel, and remembered that Chongqing Marriott Hotel was booked on 20 1 1, which was a matter of National Day. Six rooms were booked more than 10 days in advance, and the person in charge of Chongqing paid the hotel a deposit of 1000. As a result, I arrived at the hotel in Chongqing at 4 o'clock in the afternoon, and the hotel told us that Chongqing was responsible. They also said that the person in charge of Chongqing paid the money at the front desk and didn't call their sales department. The mistake was made by the person in charge of Chongqing. At that time, we were very angry and thought we had made such a mistake. A lady who was going to stay next to her was also told that she didn't have her reservation information and asked her boss to come out directly. They said the boss was not here, and asked their manager to come out. After waiting for more than half an hour, a female manager named Yang Jing came out and argued for a long time. Later, Zhang Qingqing, the head of another hotel, came forward to solve this problem. Five-star hotels in Chongqing are very nervous on National Day, and other hotels are full. After more than an hour's phone call, Zhang Qingqing found a hotel in Nanping, so he moved to Nanping to stay. Originally, he planned to stay in Jie Fangbei business district and have a good night with friends. As a result, he was taken to Le Meridien Nanping, and from beginning to end, Yang Jing, who was in charge of the reservation, did not apologize. The next day (65438+10.2), I moved back to the Marriott Hotel. As soon as I entered the room, it was very old and I didn't want to be a five-star hotel at all.