How to answer the hotel wake-up call?

After the wake-up call is connected, first say hello to the guests and explain your department and name. Make sure the guest is awake or listening, and then repeat the prepared content to the guest. Finally, you need to ask the guests if they need a second wake-up call. If necessary, you need to record it and wake up again according to the second wake-up time of the guests.

First of all, someone replied:

Hello, this is the front desk Is this Mr x in room 1406?

G: yes. ?

Hello, Mr. Chen. Your 00: 00 wake-up call has started now. Have a nice trip. ?

G: OK, thank you. ?

Second, no one answered:

Customer service number 1405, nobody answered. Is the service called floor service (or walkie-talkie)?

W: Hello, this is the front desk. Now Mr. Zhang has set a wake-up call at 6: 30 in room 1405, and no one is answering the phone now.

Please go to your room and have a look.