Traditional Culture Encyclopedia - Hotel reservation - Overview of Six Permanent Management
Overview of Six Permanent Management
Chang", as the name suggests, refers to a certain action or phenomenon that occurs without interruption or lasts for a long time.
Six constant management refers to: regular tidying up, regular rectification, and regular cleaning The six major contents of constant safety, constant maintenance and constant self-cultivation are organically combined to form a new management theory system and management method - the six constants management.
Changing management is a management technology that is improved and developed by management expert Zou Jinhong, who combines Wuchang theory, 6S management, etc. with many years of practice. Related authors include Professor He Guangming's Wuchang management, Lin Changqing Hotel's Six Changing management, etc.
In various organizations, 6 often is a technology used to maintain environmental quality and safety, improve product quality and improve efficiency.
Looking at today's world, excellent and outstanding companies, especially. Large enterprises have their own excellent management methods, and excellent management methods are also an important reason for their excellence.
Six permanent management is an advanced management technology, and many of the six permanent ones are. The technology has been adopted by many outstanding companies.
What is Six Constant Management
"Constant", as the name suggests, means that a certain action or phenomenon occurs continuously or lasts for a long time.
The six constants refer to the six major contents: always tidying up, always rectifying, always cleaning, always keeping safe, always maintaining, and always cultivating. These six contents are organically combined to form a management theory system and system. Management method - Six Constants Excellence Management. In the industry, it is referred to as the Six Constants Method, also known as 6S.
The six major goals of Six Constants Management:
1. Safety - " "Zero" accident goal. 2. Efficiency - pick up and place items within 30 seconds 3. Hygiene - no sanitary "dark corners", spotless. 4. Quality - 100 customer satisfaction. For example, the venue and items are reasonably arranged and beautiful 5. Image ——Create a five-star enterprise. 6. Employees - be well-educated, polite and follow the rules. In the application of the six constants management, some people refer to the six constants management as a "classic prescription", the content is as follows:
[Six Constant Management Instructions]
Ingredients: Arrangement, rectification, cleaning, safety, maintenance, cultivation.
Usage: Just listen, watch and participate for details. Description.
Efficacy: Specially used to treat diseases such as dirty, messy, wasteful and uncultivated diseases, strengthen the body and improve immunity. Effective. It can be used to treat illnesses and strengthen the body without any side effects. Please feel free to use it.
Note: Please continue taking it and do not stop midway to avoid interrupting the effect of the medicine.
Scope of application:
(1) Enterprise production sites, dormitory rooms, warehouses, offices, service areas, public places;
(2) Social ethics, personnel thinking Conscious management.
Six constants management is a good daily management technique. Correct application will produce good results and make the enterprise excellent and full of vitality. To be honest, the six constants seem ordinary, but as long as you understand it and pay attention to it, it will have a magical effect.
In general, the "Six Constant Management" has the following nine major functions:
1. Improve the environment: create a clean and comfortable working environment.
2. Conducive to the implementation of standardization. Because of regular maintenance and cultivation, it is naturally conducive to the implementation of standards.
3. Quality assurance: due to regulations, a tidy working environment will reduce errors in the work process, thereby reducing the occurrence of non-conformities; neat and orderly material management and information data management will prevent Confusion and misuse rate; employees develop the habit of working seriously and orderly, which is the basis for ensuring quality.
4. Conducive to business improvement: quality, image, etc. are improved, thereby increasing business.
5. Ensure safety: Safety comes from daily prevention and maintenance.
6. Reduce costs: Reduce energy consumption and material waste through comprehensive implementation of conservation management, and maximize savings.
7. Improve efficiency: A good environment and atmosphere, and good interpersonal relationships will help employees increase their enthusiasm for work, concentrate their energy, and improve work efficiency. A good working environment will require an orderly and rigorous way of working. Orderly placement of items will also improve work efficiency. A constantly progressive spirit and behavior will also improve efficiency.
8. Improve morale: improve interpersonal relationships and create a happy job.
9. Improve the cultivation of employees.
Chapter 1 6 Contents and Essentials of Regular Management
1. Organize regularly - keep things organized around you
1. Meaning: organize the items around you , get rid of unused or unusable items, so that the items around you are all necessary.
2. Purpose:
(1) Free up "space" for efficient use;
(2) Prevent misuse and misdelivery;
(3) Create a refreshing workplace.
3. Implementation essentials
(1) Comprehensive inspection of your own workplace, including visible and invisible things.
Inspection references: storage rooms, cabinets, shelves; documents, information; raw materials, products; tools, equipment; workplaces, public places; facades, walls, advertising boards, etc.
(2) Establish deposit and discard rules. This is the key to organization. Here are some practical storage and disposal rules:
① Hierarchical management - store items according to their "need" low, medium and high usage or weight.
②The difference between needs and wants
Note: Be determined and unnecessary items should be disposed of decisively;
③The first is the best
There is a principle called "single is best" in regular organizing activities. Examples of using this principle include:
1. One-day work plan and sequencing
2. A set of tools/stationery/one-page form
3. One-hour meeting (condensed speech)
4. One-stop customer service
5. Centralized storage of materials or documents (including files in computer servers)
(3) Develop waste disposal methods. For example, according to the item damage reporting method, my suggestion is that if a single item or a group of items costs less than 50 yuan, the manager's signature can be processed, and if the item costs 50-500 yuan, the general manager's signature can be processed. Then record it and report it to your superiors. For items over 500 yuan, please report them to the chairman for approval and then handle them in a timely manner.
(4) Investigate the frequency of use of the required items and determine the daily usage and placement location. For example, a pair of pliers that are only used once a month should be placed closer or farther away than one that is used once a day.
(5) Sort it out gradually from easy to difficult. Sometimes you can't finish it all at once, so it's a good idea to sort it out in stages, from easy to difficult.
(6) Start from the root of the disorder. Treating the source is to treat the root cause. Examples of sources of clutter include: failure to get rid of useless items in a timely manner; failure to organize and clean regularly.
(7) Daily self-examination. Check your work station and dispose of unnecessary items.
2. Regular sorting - the basis of high efficiency
1. Meaning: Place the necessary items left on site after sorting in categories, arrange them neatly in a certain way, and specify the quantity. Clearly marked.
Note: Dun means to place or settle.
2. Purpose:
(1) The workplace is clear at a glance.
(2) Neat and tidy working environment.
(3) Eliminate the time of looking for items (enabling easy access at any time).
(4) Eliminate excessive backlog of items.
Note: This is the basis for improving efficiency.
3. Implementation essentials
The "3 elements" of rectification: location, method, and identification
(1) Implement the work of rectification in the previous step.
(2) Analyze the current situation.
(3) Classify and name items according to determined rules, and add necessary labels.
(4) Fixed point, fixed volume and quantitative.
Constant volume: what container and color to use.
(5) Resolutely store various items in determined areas and methods.
(6) Method of identification. The signs serve as instructions and reminders, not only allowing old employees to continue to comply with the standards, but also for newcomers to follow the sign prompts to comply with the standards.
3. Clean often - make the workplace clean and bright
1. Meaning: Cleaning is to clean the workplace.
2. Purpose: To maintain a clean and bright environment in the workplace; to prevent environmental pollution.
Points to note: Responsibility and institutionalization.
3. Implementation essentials
(1) Establish cleaning responsibility areas (indoor and outdoor) so that only one person is responsible.
(2) Perform routine cleaning to remove dirt.
(3) Investigate the sources of pollution and eliminate or isolate them for cleaning.
(4) Establish a cleaning requirement baseline as a standard.
(3) Equipped with relevant cleaning tools. Such as rags, brooms, mops, dish soap, glass scrapers, etc.
(4) Clean promptly and correctly. For example: check the bathroom at the specified time, use the glass scraper correctly, and use a semi-dry cloth for wooden utensils.
——Start from the ceiling
——Clean as you go
(5) Carry out routine cleaning and clean up the dirt.
(6) Clean hidden places.
(7) Determine the frequency of inspections, the person responsible for inspections, and implement inspection follow-up.
4. Always safe - protecting people and property from harm
1. Meaning: Achieve environmental and work safety through safety prevention and inspection.
2. Purpose: Safety is to create a workplace with zero failures and no accidents, so that people and property are not harmed. It can be broken down into the following points:
(1) Let employees feel at ease and devote themselves to work better; (2) No safety accidents, production will be smoother; (3) No injuries, reduce economic losses; ( 4) Responsible and responsible, and able to deal with it if it happens; (5) Management is in place, and customers are more trusting and assured.
Attention: Put prevention first and combine prevention with disinfection. Systematically establish security measures such as injury prevention, pollution prevention, fire prevention, waterproofing, theft prevention, and damage prevention.
Safety is not just awareness. It needs to be carried out independently and systematically as a major matter, and continuously maintained. Safety work often leads to big mistakes due to small oversights. Simply emphasizing awareness is not enough. Therefore, before the author's position is elevated to "regular maintenance", it becomes an action element, and the subsequent "maintenance" and "cultivation" should naturally include safety elements.
3. Implementation essentials
(1) Don’t lose the big for the small, and establish and improve various safety management systems.
(2) Train the operating skills of operators.
(3) Mark safe operations.
(4) Check the safety situation in time.
(5) Repair abnormal equipment immediately to restore it to normal.
(6) Establish a safe environment. Comprehensive aspects such as overall layout, safety awareness education and well-configured safety equipment. Details include: to prevent slipping, anti-skid tiles are often used when decorating floors; to reduce collisions while walking, it is encouraged to "walk gently to the right, respecting customers and respecting friends."
5. Regular maintenance - Maintaining the top four regular results
1. Meaning: Implementing and maintaining the top four regular results through institutionalization and standardization.
2. Purpose: To maintain the results of sorting, rectifying, cleaning and safety.
Points to note: Institutionalization and regular inspections.
3. Implementation essentials
(1) Clear division of responsibilities so that someone is responsible for sorting, cleaning, and safety, and inspections can be held accountable.
Case: Trash Can Management in Hong Kong
(2) Develop a reward and punishment system and strengthen implementation. Reward those who do well and punish those who do poorly.
(3) Frequently check the furnishings, cleanliness and safety, and promptly correct substandard phenomena.
The following concepts are often used: at any time, every shift, every day, every week, every month or a longer period of time, which can be determined according to the actual situation. In many companies, they insist on finishing every day, doing timely maintenance every day, and insisting on doing the "Six Regulars/Eight Regulars" five minutes before the end of work every day.
In terms of inspection execution methods, the main thing is to cultivate self-inspection. At the same time, senior supervisors often take the lead in inspections to show their attention.
(4) Use pictures to display.
(5) Cultivate the concept of maintenance.
Three concepts of maintenance:
◎Only in a "good workplace can high-efficiency, high-quality products be produced";
◎Maintenance is A careful action, don't just work on the surface;
◎Maintenance is a kind of work anytime and anywhere, not before and after get off work.
(6) Develop maintenance habits.
6. Regular cultivation
1. Meaning: Develop good habits, consciously abide by rules and be polite. The first refers to developing good habits and consciously abiding by the rules; the second refers to establishing the moral character of being civilized, polite and dedicated.
2. Purpose:
To cultivate employees with good habits and rules.
Improve the level of civility and courtesy among employees.
Create team spirit.
Points to note:
Only by persisting for a long time can you develop good habits.
Usually it takes 21 days to develop a habitual behavior and 90 days to stabilize it.
Cultivating is the core of the "Six Constant" activities. Without the improvement of personnel's cultivation, various activities cannot be carried out smoothly, and even if they are carried out, they cannot be persisted.
A well-educated employee can do the above work very well. On the contrary, it is difficult for an uncultivated employee to do well. And we also believe that employees’ self-cultivation is cultivated, not innate. Therefore, we must "keep practicing".
3. Implementation essentials
(1) Continue to promote the top five regular activities.
(2) Establish rules and regulations that all parties abide by.
Such as cleaning standards, safety manuals, etiquette codes, thrift rules...
(3) Visualize various rules and regulations.
(4) Implement various education and training. The management authorities provide regular education to new employees and guide their practice. As an employee, take the initiative to learn 6 common knowledge. Set up a model unit for employees to visit. Seeing is better than hearing. Visiting is the best education method.
(5) Promote various self-cultivation improvement activities. Such as morning meeting, polite exercise, good attitude, etc.
(6) Promote various incentive activities, praise departments or individuals who have done well, and give punishment and guidance for corrections if they do not do well.
(7) Those who violate rules and regulations must be promptly corrected. Those who were criticized immediately corrected themselves.
(8) Continuous strengthening.
Chapter 2 Methods for Implementing 6 Regular Management
1. Principles for Carrying out “8 Regular” Activities
1. Treat 8 Regular Management as a Formal The principle of attaching great importance to technology
2. The principle of self-management
3. The principle of economy
4. The principle of perseverance
II , Six major steps to implement the 6 constant principles
Having mastered the basic knowledge of the 6 constant principles, you do not yet have the ability to implement the 6 constant principles activities. It is not uncommon for projects to fail midway due to improper implementation steps and methods. Therefore, it is very important to master the correct steps and methods.
Step 1: Obtain the commitment of top management and make preparations
Step 2: Establish a 6-year implementation committee
Step 3: Formulate implementation policies and goals
Step 4: Develop work plan and implementation method
Step 5: Training
Step 6: Implementation. Comprehensively implement various 6 regular regulations and self-audit.
Step 7: Inspection and follow-up
Step 8: Persistence
1. Continuous improvement of 6 standardization and institutionalization.
2. Implement various 6 regular monthly strengthening activities.
3. Set up and maintain 6 regular picture display areas and exposition rooms as long-term education.
Promoting the slogans of the 6 permanent members
In order to promote the rapid spread of the 6 permanent members, the executive department should think of various methods to help understand and remember, such as slogans, cartoons, and jingles , Allegro, etc. The following are some reference slogans...More efforts should be made to mobilize executive departments and members of the "6 Standing Committee" to make constructive suggestions.
1. Introduction to the 8 Changs
The following uses short sentences to describe the 6 Changs. The main purpose is to facilitate everyone's memory.
Organize: Do or don’t want, make prompt decisions
Organize: Scientific layout, quick victory
Cleaning: Remove garbage, beautify the environment
Safety : Eliminate hidden dangers, operate safely
Maintenance: Maintain by everyone, always meet the standards
Cultivating: Abide by the rules, be civilized and love the job
2. One of the 6 common slogans
Everyone cleans the place in an orderly manner
If the tidying is done well, the efficiency will increase steadily
The quality will be better if the cleaning is done regularly
Maintain a cultivated mind and be in a good mood every day
3. 8 Slogans No. 2
Everyone has the ability to improve, and there is room for improvement in everything.
Based on actual practice, we work together to achieve excellence.
4. Three excellences: high-quality products, high-quality services, high-quality environment
5. A A A store with six characteristics, better service quality
All colleagues share the same goal, catering Set an example in the industry
The 18 slogans and mottos of the Six Permanent Management Corporate Culture 1. Nothing is impossible in the world, the question is how to do it.
2. Keep working hard, keep moving forward, keep improving, take the trouble, and accept opinions with an open mind.
3. Management is education and service.
4. Success is no accident, failure is no injustice.
5. Protect customer interests = protect company interests = protect personal interests.
6. Every day comes to an end, and every day clears and rises.
7. The secret of all success is that there is no secret - to be down-to-earth, conscientious, and do everything step by step.
8. Don’t avoid mistakes. If you avoid them, you will make mistakes throughout your life.
9. What is not simple? Being able to do simple things well every day is not simple. What is not easy? It’s something that everyone agrees is very easy, but it’s not easy to do it very seriously. ——Zhang Ruimin
10. Successful people look for methods, losers look for reasons.
11. Diligence is the right hand of happiness, and frugality is her left hand. ——John Ray
12. The heaviest burden in life is not work but boredom. ——Romain Rolland
13. Success equals hard work plus the right method. ——Einstein
14. Customer opinions are the source of our progress.
15. I believe that I am great and I believe that others are great. ——Zou Jinhong
16. Action! Action itself teaches us success.
17. Health means that a person is in good mental, physical and behavioral condition and can adapt to society and be useful to society.
18. Any substandard products have no right to be sold to customers.
6 Examples of 50 points of regular management 1. Organize regularly - make all the items around you necessary
1.1 Throw away unnecessary things or return them to storage (such as over-processing or damage) items)
1.2 Environmentally friendly recovery, recycling and utilization of scraps
1.3 Minimize the quantity of necessities
1.4 Make up for what is needed but missing in time
1.5 Store them separately according to the required low, medium and high dosage or weight
1.6 One-day work plan and sorting
1.7 A set of tools/one-page form
1.8 Materials or documents are stored in one place
Conceptual obstacles to carrying out 6 daily activities 1. Whether the environment is clean or not is a small matter, effectiveness, efficiency, and quality are big things (unexpectedly To do these big things well, they are composed of many small things);
2. The "6 regular things" are trivial things, not the content of modern management, and there is no need to mobilize people;
3. I am very busy at work and have many things to do, so I don’t have time to sort them out;
4. Cleaning is the responsibility of the cleaners, and there is no need for other people to participate;
5. The current situation is already very Okay, there is no need to arrange regular activities;
6. To be tidy, you should do it all at once;
7. It may be good for the company to do "6 regular activities" , there is no benefit to the individual.
The above situation should be taken seriously and resolved through appropriate communication or time.
Path format of the mobilization meeting for the implementation of the 6 Standing Committee
I am a member of the AA family, and I solemnly promise: I will go all out to participate in the implementation of the 6 Standing Management, starting from me , start from small things. Achieve: Always organize, rectify, clean, keep safe, maintain, and practice regularly to enhance competitiveness and promote the healthy development of the enterprise.
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