Ctrip.com's business model and corporate culture.

Ctrip is an online ticketing service company, established in 1999 and headquartered in Shanghai, China. Ctrip. Com has more than 600,000 member hotels at home and abroad to make reservations, and it is the leading hotel reservation service center in China. Please enjoy Ctrip's business model next. Com, which I collected for everyone.

The business model of Ctrip. com

Theoretically, all tourism-related businesses can be carried out.

But Ctrip mainly subscribes to individual customers (which is also his main profit point)

Use the huge individual bookings to gradually develop other tourism businesses.

Although the banner of the network is hung, there are still traditional telephone and fax confirmations.

Travel websites with similar practices

Www.junli.com air ticket agents enter other businesses by virtue of their advantages in air tickets.

Www.trip 13 14.com is also the website of a travel agency and air ticket agent.

Too many travel agencies, airline ticket agencies and reservation centers use online reception and offline operation to confirm.

However, with the establishment, improvement and popularization of online payment, mobile payment and credit system, it is foreseeable that everything will be based on the Internet in the future.

Corporate culture of Ctrip. com

Business philosophy

Insist? Customer-centric? With the close and seamless cooperation mechanism between teams, meticulous professionalism and true and honest cooperation concept, we will create a "win-win" partnership cooperation system and create maximum value together.

Customer-customer (customer-centric)

Teamwork-team (close and seamless cooperation mechanism)

Respect-dedication (meticulous professionalism)

Honesty-integrity (cooperation concept of true honesty)

Partner-partner (partner "win-win" cooperation system)

Service belief

Compliance-convenience (don't make customers do repetitive things)

Comprehensive and considerate (do everything possible for the sake of customers)

Reliable-reliable (without worrying customers)

Kindness and friendliness (let customers hear our smile)

Professional-professional (let customers feel that we are all experts)

Sincerity-sincerity (wholeheartedly for the sake of customers)

Operational advantages of Ctrip. com

Scale management

Service scale and resource scale are one of Ctrip's core advantages. Ctrip has a leading call center in the Asian tourism industry, with nearly 4,000 seats. Ctrip has established long-term and stable cooperative relations with more than 28,000 hotels in 34 countries and regions around the world. Its air ticket booking network has covered most international and domestic routes, and its air ticket delivery network has covered 52 major cities in China. Large-scale operation can not only provide members with more high-quality travel choices, but also ensure the standardization of services, thus ensuring service quality and reducing operating costs.

Leading technology

Ctrip has always regarded technology as the source of enterprise vitality, and spared no effort in improving research and development capabilities. Ctrip has established a modern service system, including: customer management system, room management system, call queuing system, order processing system, electronic air ticket reservation system and service quality monitoring system. Relying on these advanced services and management systems, Ctrip provides members with more convenient and efficient services.

system specifications

Advanced management and control system is another core advantage of Ctrip. Ctrip divides the service process into multiple links, controls different links with detailed indicators, and establishes a set of evaluation system. At the same time, Ctrip will also introduce quality management methods in manufacturing industry? Six sigma system has been successfully applied in tourism industry. At present, Ctrip's service indicators are close to the international leading level, and its service quality and customer satisfaction have also been greatly improved.

A member of a group run by Ctrip.com.

Lv Ping. com

It is integrated by Ctrip's hotel reviews, destination exploration and community services. Donkey Review Network is dedicated to helping you share better? Where to go, what to play and where to live? , to find well-received hotels, attractions and destinations.

Starway hotel

Founded in 2008, it is a mid-range hotel alliance founded by Ctrip International. Committed to selecting high-quality hotels in the mid-range hotel market, injecting modern management, customer service and brand concept. At present, there are nearly 100 hotels in more than 20 cities including Shanghai, Beijing, Hangzhou, Suzhou, Chengdu, Ningbo, Dalian, Qingdao, Tianjin, Changzhou, Guangzhou, Zhuhai, Shenzhen, Xiamen, Xi 'an, Wuhan, Yantai, Jinan and Jilin.

China Guzhen Net

Founded in 2005, it is the most authoritative website in China that comprehensively introduces ancient town tourism, covering all aspects of eating, living, traveling, playing and traveling in China ancient town. 20 10 1 1 launched online booking inn service.

Yiyou.com City, Taiwan Province Province

Founded in 2000, headquartered in Taipei, with 500 employees. It provides all-round online booking and online payment through the Internet, with 2.2 million members, and is the leader of online travel in Taiwan Province Province.

Zhongruan Haotai

Established in 1995, it is the best hotel software and service integrated solution provider in China. After more than ten years' development, ChinaSoft Tai Hao has become the first brand of national software in China's tourist hotel industry by virtue of its strong technical and product continuous innovation ability and perfect service support system.

Hong kong Yong' an travel

Founded in 1964, it has more than 45 years of rich operating experience and employs more than 600 elites around the world. It is the main travel agency of Hong Kong's tourism industry. The service network covers Hong Kong, Kowloon and the New Territories, with overseas branches in Canada, Britain and other places, and its routes cover 50 countries around the world, with an annual service volume of more than 400,000 passengers.