Overview of Hotel Lobby Manager Management

3. The main job functions of the assistant lobby manager The assistant lobby manager is subordinate to the front office department, which is the nerve center of the hotel. As the manager of the front office department, the assistant lobby manager has different functions from other Characteristics of managers: 1. Do a good job in the daily operation and management of the department; 2. Coordinate the relationship between various departments to ensure smooth horizontal and vertical coordination of the hotel; 3. Handle guest complaints; 4. Welcome and see off distinguished guests on behalf of the general manager, and participate in External communication; 5. Provide good service to guests.

IV. Job Responsibilities of Assistant Lobby Manager 1. Accept and handle all complaints from guests of the hotel to all departments in the hotel, listen to various opinions and suggestions from guests, record them in detail, and handle them. 2. Work with relevant departments to handle accidents (casualties, fires, missing people, missing items) that occur to guests in the hotel, and arrange escort or hospital delivery for guests who are sick or have accidents; contact the security office and reception desk to obtain Information makes "accidental" "patient" reports. 3. Protect the interests of the club and cooperate with the financial department personnel to make claims and collect collections. 4. Supervise and inspect the sanitation and environment of the lobby and nearby areas to keep it quiet and tidy; inspect items that need repair in the lobby and follow up with maintenance orders. 5. Assist the general manager to receive VIPs and important visitors, and keep records of VIP entry and exit; make detailed records of major events that occur in the club that day. 6. When talking to guests, you can appropriately promote various services of the club. 7. Discover management problems within the club and promptly propose solutions to the top management of the club. 8. Complete various tasks temporarily assigned by management personnel such as general manager, deputy general manager, general assistant and direct superiors. 9. Supervise and inspect the employment status of management personnel at all levels and important service positions, and maintain normal working order and service standards. 10. Carry out fire and theft prevention within the group and assist in the investigation of wanted criminals. 11. Insist on recording daily incidents and complaints handling in the duty record book every day, and submit it to the front office manager.