How do you call room service in a hotel?

Question 1: How to call the service to the hotel? You can call the room phone

The front desk is also fine.

Question 2: What is room service? With the intensification of competition in the hotel industry, hotels have begun to pay more and more attention to meeting the needs of guests and controlling operating costs. Many hotels constantly adjust the hotel's guest service items, the types of guest supplies provided and the hardware facilities of guest rooms. Room service presents the characteristics of enrichment, personalization, humanization and diversification. The establishment of room service projects fully considers the needs of guests and tends to be rich. Even if it is the same service project, we will strive to form this feature. For example, some hotels located in scenic spots with beautiful environment, considering the inconvenience of guests, set up small libraries in the floor area to enrich the evening life of some quiet guests. The same room mini-bar service, due to the different reception guests, some restaurants mainly focus on snacks, while others put fast food noodles and other foods that can satisfy guests. All these differences make the room service items tend to be rich and can better meet the needs of guests. Today, with the increasingly fierce competition in the hotel industry, personalized service has become a favorable means of competition among hotels and a general trend of service. This is especially true for room service. In order to provide personalized service and gain the loyalty of guests, guest rooms usually establish perfect guest history files, and constantly adjust service rules and standards according to the changes of guest needs. For example, hotels that provide turndown services should be able to ensure that they can open their favorite beds and put their favorite fruits, tea and other items. Instead of forcing all the guests to read the same newspaper, they put what they like into the guest room according to the historical files of the guests. The design of guest rooms pays more attention to people's feelings and tends to the direction of humanized development. For example, the location of the socket is carefully designed to facilitate the use of guests; The chair will be more comfortable, with at least wheels that are convenient to move and adjustable in height to meet the dual needs of guests for office and rest; Lighting not only beautifies the environment, but also meets the needs of reading and work, with sufficient brightness and so on. In addition, considering the needs of disabled guests, all the floor areas that disabled guests may reach should be barrier-free, and the facilities that may need to be used should be self-help without the help of others, which also reflects a social civilization.

Question 3: (urgent! What is a special service? Honey, the so-called special service is to help you at home. On the grounds of * * *, it is actually the kind of sexual demand that serves men.

Question 4: What does the hotel room service center do? Room service center, housekeeping information feedback center.

-Internally, coordinate the relationship between various departments for the housekeeping department, including checking the room status with the front office, registering and checking the guests' situation, reporting the maintenance situation with the engineering department, ensuring the room safety with the security department, ordering food, delivering food and collecting tableware with the restaurant department, etc. . .

-Externally, answer the phone and answer questions for hotel guests, including adding disposable items, cleaning and hygiene, laundry information and so on. . . And timely convey customer needs to the employees of this department and other departments of the hotel to ensure the hotel's fast and accurate customer service. Generally speaking, the work of the hotel room service center is very important.

Question 5: What is the hotel service consciousness? Service consciousness refers to the desire and consciousness of all hotel staff to provide warm, thoughtful and active service in the interaction with all people or organizations related to hotel interests. Having dinner in the restaurant, I enjoyed delicious food and warm and thoughtful service. I had to pack up and go home because there was food left, but just after I left the store, my foot slipped and my lunch box fell. Vegetable juice spilled on my leather shoes and trouser legs. While I was annoyed and hoped for help, I saw that the service staff at the entrance of the hotel didn't mean to help each other at all, but laughed and made fun of me. I asked them angrily, but they said, "If you leave the hotel, you will no longer be our guest. We have no obligation to help you." I was speechless for a moment. A friend who works in a restaurant once told a story: on the bus to work, he and a passenger had an argument over trivial matters, and they were very unhappy. In the afternoon, when he was working in the class, he happened to meet this passenger who came to make a reservation for his friend. On that day, he really realized what embarrassment was, and almost lost a business because of what he did on the bus. Through the above two things, we have to think about whether our usual understanding of hotel service consciousness is correct. When it comes to service consciousness, most people will think of such a concept: "Hotel employees have a desire to provide services for guests in their communication with guests."

Hotel employees here are generally understood as employees who directly serve guests in the hotel, that is, employees in front-line departments. Guests refer to people who use hotel services at the expense of money, that is, consumers. Because of the above two things, we have to have some different views on such a concept that has been widely recognized and accepted, as long as there are the following points: first, the term "guests" is widely limited to real consumers who buy hotel services, but should refer to all people or organizations directly or indirectly related to hotel employees; Secondly, hotel service consciousness is not only the basic quality that traditional front-line employees such as reception desk, guest room, restaurant and shopping mall should have, in other words, all hotel employees should have a strong sense of service, which is just ignored by most employees most of the time, including a large number of hotel managers and even decision makers; Thirdly, the time range of hotel service consciousness should be extended, which is not only a criterion that must be strictly observed during working hours, but also something that hotel employees should keep in mind outside 8 hours.

Therefore, to sum up the above points, the concept of hotel service consciousness can be summarized as follows: service consciousness refers to the desire and consciousness of all hotel staff to provide warm, thoughtful and active services in their contacts with all people or organizations related to hotel interests. Not only in hotels, but also outside hotels; Not only during working hours, but also outside working hours. The following points are described. Guest is a big concept. We should not only pay attention to those who learn to send us money, they certainly have reason to let us provide services for them. However, our vision should be wider and wider. So the so-called guests are not only the people you are serving, but also those who need service because of lack of enthusiasm, even including all suppliers, agents, administrative organs exercising management power over hotels according to law, and people who have had contact in the past. The reasons for treating the above individuals and organizations with the same sense of service are as follows: Although they are not the displayed consumers, they are the potential "God of Wealth" of the hotel: all people who have contact with the hotel are the judges and propagandists of the hotel. If they want to have a positive evaluation and publicity of the hotel, they must feel our enthusiasm, thoughtfulness and initiative; For our suppliers and others, the first-hand experience of our excellent service will definitely change the will for better and longer-term cooperation. Service awareness is equally important to functional departments. In order for functional departments to establish a sense of service, the key lies in changing the wrong concepts such as "functional departments are second-line, and the requirements can be lower" and "functional departments are not guests", and establishing the idea that the whole hotel is first-line. Hotel management should first complete this transformation and let functional departments realize the importance of establishing service significance. Some hotels carry out "What if I am?" Keynote speech activities put employees in their shoes, which plays a very good role in strengthening communication between different departments and different positions and strengthening the service consciousness of employees, especially functional departments. Secondly, in functional departments as in front-line departments >>

Question 6: How to call the hotel in advance? If you need to call in advance or make a reservation, the switchboard or the hotel front desk will call your room manually or automatically. If you are afraid to call again, you can ask the hotel to call you again in 5 minutes to confirm that you have got up.

Question 7: What are the working hours as a room attendant in a hotel? All night? The 8-hour work system is divided into three classes, in which there will be more people in the normal class and fewer people in the other two classes, from 8: 30 to 17: 00 to 14: 30 to 23: 00 to 23: 00-8: 00 (each class will have a half-hour meal time). Hotels are roughly the same, with slight differences.

Question 8: You are a hotel waiter. When you entered the guest room, the female customer was taking a bath. What would you do? What an old question. Say sorry at once, sir, and then close the door and go out.

Question 9: How do hotel room attendants get to and from work? Usually there are two shifts or three shifts. The general shift change time is noon.

Question 10: How to open the door for guests in hotel room attendant training? If the guest doesn't have a card, 1, ask the guest the name of the room he wants to open, and then confirm whether the name is correct. The most accurate thing is to check the name and number of the ID card. Ask the name of the person who told you to open the front desk, and ask her if she confirmed the identity of the guest. If the front desk confirms it, it can be opened. Remember the name of the front desk that told you to open the door, and you can ask that person if you have any questions in the future. If it is different, don't open the door unless the guest agrees to open the door. If it is a team, you can check the group number, or check the name and phone number of their tour guide (usually available at the front desk). It is best to ask the front desk to call the tour guide to confirm. It is not allowed unless the tour guide agrees.

1, the floor is open for guests to go through the opening formalities at the front desk. The room attendant will confirm with the front desk on behalf of the guests (ask the guests to show their certificates to avoid dictation, and then confirm with the front desk by phone, and no walkie-talkies are allowed) to confirm the door opening. And record the opening time on the worksheet. 2. The front desk opens the door to confirm and check the guest's identity (notice of opening the door for hotel guests). Fill in the notice of hotel guest opening and give it to the guest. The front desk told the waiter to open the door by intercom and asked for the room number. 3. Entrusted to open the door (non-hotel guests open the door), politely refused. If there is a guest's contact number, get in touch with the guest and make sure there is no guest's contact number. Ask the guest to provide the phone number of the in-house guest, and the front desk will call the in-house guest to confirm. Open the door according to the front desk opening procedure. If you open the door at night, you must issue an opening notice.