According to your experience, what is the difference between the service you experience and the hotel level?

The higher the hotel level, the better the service quality.

1, five-star hotel. Five-star hotel rooms are very luxurious in internal configuration and complete in facilities. At the same time, there are various restaurants with special tastes to meet different dietary needs. In addition, five-star hotels have excellent services, such as: generally, they provide foreign currency exchange services for 18 hours; Purchase tickets for transportation, movies, visits, etc. 70% guest room area (excluding bathroom and porch) is not less than 20 square meters; At least 40 rooms (sets) are available for rent; Provide dry cleaning, wet washing, ironing and repairing services, and return them to the guests within 24 hours. /kloc-provide emergency services for 0/8 hours, etc. Hotels need to choose at least 33 items according to the star standard "GB/T 14308- 1997".

2. Four-star hotel. The four-star hotel has perfect facilities, comfortable indoor environment and comprehensive service facilities. Generally, there are: Internet service with instructions; Hot and cold drinking water and ice cubes are provided 24 hours a day, and tea or coffee is provided free of charge. At the same time, like a five-star hotel, it provides foreign currency exchange services under the same length of time, room size and number of rentable suites. Hotels need to choose at least 26 items according to the star standard "GB/T 14308- 1997".

3. Three-star hotel. Three-star hotels are of medium level. In addition to accommodation, they also provide meeting rooms, cafes and bars. The hotel lobby will provide credit card settlement service and one-time ordinary bill settlement service (except goods). In terms of guest rooms, there are at least 30 rooms (sets) for rent, 70% of which have mini-refrigerators, and appropriate drinks, drinking utensils and price lists are provided. The hotel should have at least 10 of the selected projects according to the star standard "GB/T 14308- 1997".

4. Two-star hotel. Two-star hotels belong to the general tourism category, and generally have basic facilities such as guest rooms and restaurants. In addition, the front office will also provide fax service and small luggage storage service. At least 20 rooms (sets) can be rented, and at least 75% of the rooms have bathrooms, equipped with buckets, basins, showers or bathtubs (with shower curtains). Take effective anti-skid measures, supply cold water for 24 hours and hot water for 18 hours.

5. One-star hotel. The equipment of a one-star hotel is relatively simple, which can meet the two most basic functions of eating and staying. The front office will provide small luggage storage service, luggage entry and exit service, etc. In terms of rooms, there are at least 15 rooms (sets) for rent, and 16 hours provides hot and cold drinking water.