Five-heart service in hotel service

The "five hearts, five sounds and five weights" of hotel service should be "five hearts" for different types of customer waiters, namely: be patient with elderly customers; Caring for sick and disabled customers; Be careful of children; Be concerned about customers who are embarrassed to speak; Be enthusiastic about ordinary customers; Polite hospitality service should achieve "five sounds", that is, customers have "welcome sounds" when they enter the store; Customer inquiry has a "sound"; Customers have a "thank you" for their help; There is an "apology" for poor care; Customers have a "sound" when they leave the store; Polite service should also be "five first", that is, female guests first, male guests later; Guests first, then hosts; Head first, then general; First elder and then younger generation; Children take precedence over adults.