Why do I freeze the money returned by the hotel?

The reason why the money refunded by the hotel is frozen may be because the hotel is worried that consumers may damage the goods, so it will deduct a certain deposit. After checking out and checking the room, the deposit will be refunded in full if no damage is found. In addition, it is also possible that the consumer used the coupon, which caused the order status to freeze. After meeting the cashback conditions, you can apply for cashback within 90 days after you check in. If you have any other questions, I suggest you consult the hotel staff or customer service to get a more accurate answer.