Hotel survey report

1. The first meal that Chengdu Taoyuanju ate was the best meal on this trip. I didn't, because that smiling face of Zhang Tiantian and thoughtful greetings made you feel that you were not just a passer-by, but a distinguished guest. Although I didn't eat delicacies, I also warmed my heart with words on the premise of ensuring full food.

Secondly, all rooms are equipped with electric cups, which greatly facilitates the guests staying in the hotel and avoids the psychological idea that the boiled water will not boil.

Third, few employees, high efficiency: there are only two people at the front desk, the cashier reception is combined into one, and the lobby manager works at the front desk. Guests' needs are handled by the front desk, and calls from the room are answered by the front desk, and then service personnel are arranged to meet guests' needs. There is a waiter in front of the lobby, who is responsible for parking and safety of vehicles in front of the lobby. There are two night shift workers in the engineering department.

Fourth, strong work initiative: all kinds of equipment and facilities are classical and elegant. When guests come and go in a hurry, PA keeps everything spotless, fresh and tidy, intact and bright. The "square pillow" cushion of the sofa in the lobby, every time the guests leave, PA staff immediately come forward to loosen it and put it neatly.

Fifth, the atmosphere of classical culture is extremely strong. Oriental Mandarin is like a China Cultural Museum, which makes all guests deeply feel the cultural heritage and charming atmosphere of the Chinese nation for 5,000 years. Chinese paintings and China decorations, such as bronze ice buckets, Chinese paintings, bronze sculptures of horses, woodcuts, etc., are displayed indoors. Standing in Wenhua, even our authentic descendants from China are proud of the Chinese nation, not to mention foreign guests with different cultural backgrounds. Attracted by your own heart, of course. This is the characteristic and life of a hotel.

Six, the bathrobe is hung on the beam on the bathtub, so it is convenient for the guests taking a bath to reach the clothes.

Seven, the inner details. For example, the disposable items in the bathroom are put into various shapes, and the tableware, fruits and flowers in the restaurant are put into beautiful shapes, which makes the guests pleasing to the eye and feels the care and care of the Mandarin people everywhere.

Eight, business broadband and fax machine, power supply, wires connected to the desk drawer, VOD system, you can send welcome letters. The sound insulation effect of the conference room is good.

9. High English level: Everyone who speaks Mandarin, regardless of nationality, is extremely fluent in English listening and speaking, which impressed me deeply. I feel that language is the most important communication tool in today's globalization. As an employee of a star-rated hotel, you must master it.

Ten, Mandarin Oriental service in place, try our best to help the guests, the manager always smiles and communicates with us, even if other employees don't care about greeting us in language, they can smile and nod. In the room provided for guests to visit, the lights and TV should be turned on before the guests arrive, which is convenient for guests to visit. The hotel also hangs the items left by the guests in the bathroom in an obvious position for the guests to claim.

XI. The marketing focus of Mandarin Hotel is clear. 16 Marketing personnel, some are responsible for personal business, some are responsible for team (tourism), and some are responsible for relevant agreement units.

12. Yuehua Hotel has high efficiency and reduced staff. In a restaurant with more than 20 seats, there are only 6 waiters and 2 managers. Due to the large number of guests during the serving time, when we waited for 10 minutes and no one served, the restaurant manager and supervisor immediately took off their uniforms to participate in the "rescue" and gave us a "dried radish" for free first, which solved the urgent need. But at 7: 00 a.m. and noon 1, the guests play corridor music during the break, and the noise is disgusting. The hotel should try to reduce the noise to disturb the guests.

Thirteen, the hotel provides convenience for business guests who stay for a long time. The room is equipped with refrigerator, operation desk, induction cooker and other equipment, making full use of the advantages of deep room. Installing push-pull partitions in two-thirds of the room can divide the room into living room and living room.

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