What is service etiquette training?

Service etiquette training is etiquette training for service industry personnel.

Service etiquette is an essential quality and basic condition for personnel in various service industries. Out of respect and friendship for guests, we should pay attention to the norms of appearance, appearance, manners, language and operation in service.

Enthusiastic service requires the waiter to provide active and thoughtful service to the guests from the heart and enthusiasm, thus showing the good manners and cultivation of the waiter.

Basic service etiquette

I. Standing posture, sitting posture and appearance

Correct standing posture: feet are naturally separated vertically and shoulder-width apart. ) Hang your body on your feet, keep your shoulders flat, keep your head straight, and look straight ahead.

Correct sitting posture: put your feet together, put your hands on your knees or left or right, and straighten your waist and chest. You can't tilt your head left and right.

Instrument: It is required to be clean and tidy, giving people a refreshing feeling before going to work every day, paying attention to hair care at any time, and requiring appropriate clothing.

Second, smile.

Smile is the most beautiful and popular language in the world. Smiling in place also means guiding the success of consumption. The general training is to let employees stand in front of the mirror and practice smiling for 5 minutes every day, and then let employees practice smiling with each other. After half a month, employees will show a satisfied smile. Please remember: "We can't control our looks, but we can control our smiles".