Why did you successfully book a hotel online, but there was no room in the store?

With the arrival of summer vacation, the number of tourists is increasing gradually, and hotel reservation is increasingly becoming a common consumer demand. Many friends choose to book hotels on the online platform. I wanted to be quick and convenient, but I didn't expect to meet the result of "no room at the store", which greatly affected the mood of the trip.

Ms. Yan, a consumer, booked a hotel on a platform and received a text message confirming the success of the reservation after paying the room rate in full. However, when she checked in at the hotel, she was told that there was no order information and the room was full and she could not stay. After Ms. Yan communicated with the platform customer service, the customer service staff informed that other hotels could be booked on the platform to check in first, and the platform would refund the original hotel room rate and compensate the difference. Ms. Yan struggled to find a hotel, and her good mood for traveling was greatly reduced. To this end, Ms. Yan called 123 15 to make a complaint.

The phenomenon of "no room at the store" is not a case. There are many problems in it.

"There are several ways to book online, such as advance payment, payment at the store, and only submitting orders to the store for payment. This is the easiest way to lose a room, especially in the tourist season. For the shop, he has a house to sell, and whoever wants to give money first must give priority. "

In this case, the platform should bear the responsibility first.