How to write the annual performance appraisal of Crown Hotel employees?

Determine performance indicators (KPO) and assessment methods, and the determination of assessment indicators should follow the SMART principle:

S (Specific)-Is the goal specific?

M (Measurable)-Is the goal measurable?

A (achievable)-Can the goal be achieved?

R (relevance)-Is the goal closely related to the job?

T(time-base)- Is there a definite time requirement for achieving the goal?

Evaluate employees from three aspects:

Evaluation of employees' knowledge and skills: according to employees' basic quality and ability index, it is believed that good knowledge and skills will bring good performance, but if employees' work deviates from the strategic objectives and service purposes of enterprises, the performance of enterprises and individuals will eventually deteriorate;

Evaluation of employees' professional attitude: based on personal accomplishment, it is believed that a good attitude can create good performance, but if a good attitude is not based on good ability, there will be no good performance;

Taking work performance as the assessment target: usually called target assessment, it is based on work results, divorced from specific people, and only assesses the results of the work itself. It is the most widely used assessment method in modern enterprises; Many enterprises combine the three methods, but the third evaluation method is still the main one.

The hotel will ask the supervisor to evaluate the employees regularly, such as once every three months, once every six months and once a year. What can you do to help employees improve their service level before, during and after the evaluation?