Can I be the supervisor of a five-star hotel?

[management level]

Direct supervisor: Front Office Manager

Direct subordinates: executive floor receptionist, business center staff, receptionist, inquirer, switchboard attendant.

member

[Job responsibilities]

1. Carry out the work instructions of the front office manager, be responsible for him and report the work.

2. Responsible for information receiving, key control and management. Master the hotel guests and business situation to ensure accurate room arrangement.

3. Be responsible for booking, grasp the guest booking situation, reasonably control overbooking, review and send out booking service telegrams, review daily booking orders, check the authority of house price discount, report the booking situation of important groups and guests to the department manager in time, and supervise and check whether the VIP room layout sheet is submitted to relevant departments as required.

4. Adhere to the service tenet and quality management, be responsible for the work arrangement of the front desk staff and the administrative floor staff, and check and urge the staff to implement standardized services in strict accordance with the work specifications and quality requirements.

5. Collect and update all kinds of inquiry materials and reservation materials, query online reservation in time, and make reservation confirmation and reservation statistics.

6, responsible for the switchboard long-distance telephone bill signing work, audit long-distance telephone bureau settlement bill.

7. Be responsible for the safety of the telephone switchboard room, strictly implement the fire control, safety and confidentiality system to ensure safety.

8. Be responsible for the management of the property and equipment of the business center, pay attention to maintenance and repair, ensure the normal operation of the equipment, and assist the department to make a three-level account.

9. Be responsible for reviewing the business statements of the business center, checking the settlement bills of the telecommunications bureau and controlling the inventory of consumables.

10, strengthen budget management and cost control, and be responsible for various service forms and bill stub data files.

File management, collection and distribution of new forms and office supplies.

1 1, solve problems found in the work, and deal with work mistakes and accidents.

12, responsible for the use, management and maintenance of all kinds of property and equipment in the front office, and assisting the department to do the third-level work.

Account.

13. Communicate with other regions and coordinate all work.

14, responsible for the attendance of employees in each shift, understanding and mastering employees' ideological status, and doing ideological work well.

Do a good job in building civilized teams and groups.

……………………

That's basically all. There are some differences. See if you can adapt to this job.

I hope it will help you a little! !