Hotel detail management

When it comes to refined management, many people think it is very important. What we are doing now is basically to correct or investigate the responsibility after the problem occurs, but it is too late at this time, and the losses and impacts have already been caused, which fully shows that our management is still very extensive, leading to unclear division of labor, unclear responsibilities, lax management rules, inadequate implementation of work and unsmooth departmental information. Therefore, problems are constantly emerging and excellent employees cannot integrate. I sorted out the details of hotel management for you, hoping to help you.

First, pay attention to details and have good intentions.

Details determine success or failure, and success lies in the heart. Have you ever heard of such a saying? There are no insurmountable difficulties, no unsolvable problems? As long as you do everything with your heart and grasp the details and key points, you can basically achieve satisfaction even if you can't do it perfectly. The cost price of a plate of edamame will not exceed 1 yuan, and the price of food stalls is only a few dollars at most, but it will cost tens of dollars in hotels. Why do you sell at such a high price? What is the difference? Is it because our edamame looks good or because it tastes better? The answer is not necessarily! However, if our plate of edamame are twins or multiple births, and they are all exactly the same, the guests will know the difference in value at a glance, because it embodies delicacy, and this is the difference. It is impossible to provide you with a plate of edamame that is full of twins or multiple births, fully explaining that the details determine the quality of your products. Many guests can become loyal repeat customers of the hotel, often because we pay attention to details, coupled with the thoughtful service of the waiter. The reputation of the hotel deepens the guests' goodwill towards the hotel through these details and the ordinary trivial matters of the service staff, thus introducing more guests.

Attitude determines everything, and everything should be serious. There is nothing wrong, but we are not focused and have a wrong attitude. Therefore, it is very important to correct employees' thinking and attitude, strict and meticulous management, strict implementation of a number of systems, quantitative assessment of work, and clear rewards and punishments. Awards will make others jealous, and punishment will make you heartache. Stimulate employees' sense of responsibility and enthusiasm with strict and meticulous management.

Second, start from the small things around you and start from the basic management, so that employees can develop good work habits.

Hotel management is no small matter. When we choose to be a hotel, we insist on doing the little things around us every day. Only by doing all the little things well can the hotel succeed. In life, we often see such a phenomenon: after the meeting, almost no one consciously put away the desks and chairs; Cigarette butts are everywhere in public areas, but no one reaches for them; These seem trivial, but there are still many people who won't do it. What is the reason? Don't you even have the strength to put the chair back and reach for paper balls and cigarette butts? No, the reason is not that we can't do it, but that we don't have this habit. So why not ask for it? Because we didn't ask. So why don't we ask for it? It's simple. This is the detail we talked about. Nobody pays attention, and nobody takes it seriously. At first glance, it seems to be a mountain out of a molehill. In fact, this is a standardized concept and a detailed management habit that we should learn in management. Once this concept is accepted by all employees, we can form good management habits. Starting with behavior habits, a little change, a little standardization, a little practice, grasping the main points and key points in the work, so long-term persistence, employees will be promoted, and the management level and service level of the hotel will also reach a new level.

Third, quantify the work to people and do fine management.

First of all, decompose and quantify the work objectives to each employee, did you do it? People have indicators on their heads? ; Secondly, the work content is divided into people, the responsibility is quantified to people, and everyone is in charge. Destroy the original? Is anyone here? What can everyone do, and finally? No one? Yes, and the result is? Everyone? Start blaming. Some people? . Stop kicking the ball. Prepare cards to indicate the detailed quantification of people's work content and assessment standards, jurisdiction areas and articles, inspectors and supervisors, and form an interlocking management mechanism. Refine the working procedure again. Write the details into the program, form a working standard, and let everyone have no ball to kick.

Only by grasping small things, repeating daily affairs, quantifying and paying attention to details can we effectively control all aspects of our work and achieve perfection in management.

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