How to be a qualified hotel waiter?

1) Putonghua standard, enthusiasm, courtesy, thoughtfulness, responsibility, obedience to management, cooperation with employees in this department, compliance with employee codes, and doing their job well.

(2) Be familiar with service skills and cleaning standards, and keep all parts of the department clean and tidy, with fresh air and elegant environment.

(3), stick to their posts, are not allowed to hang out and chat in irrelevant areas, be loyal to their duties, ensure the safety of guests, patrol frequently, find problems in time, solve problems, and report to the superior supervisor immediately if they can't solve them.

(4), responsible for checking the operation of the equipment, found the problem in a timely manner to the superior to submit maintenance projects.

(5) Remind the guests to take good care of their belongings, do not arbitrarily reduce the service process stipulated by the department, and make reasonable arrangements according to the requirements of the guests.

(six), fill in the document, clear handwriting, neat handwriting, shall not be omitted.

(7) If any left-over articles are found, they shall be immediately handed over to the minister or supervisor, who will then hand them over to the assistant manager at the reception desk for safekeeping and make records for future reference. If a guest claims it, he must go through the assistant manager in the lobby and ask the guest to describe the characteristics of the item in detail (such as mobile phone, BP machine, etc., please check it by phone), show his valid certificate and log in for the record before returning it. If it is not collected for a long time, it should be handed over to the company for further processing.

(eight), the guest waiting for service time is limited to 60 seconds, shall not exceed the prescribed time, no ice.

(9) When the guests arrive, they should immediately greet them politely and make reasonable arrangements according to the requirements of the guests.