The duties of the hotel front office supervisor

Hotel front office supervisor needs to have good coordination and communication skills, sense of responsibility, lively and cheerful personality and affinity. The following are the responsibilities of the hotel front office supervisor that I have compiled for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Hotel Front Office Supervisor 1

1, fully responsible for all the management work of the department, formulate various business indicators, work plans and various rules and regulations of the front office, and organize their implementation.

2, responsible for the management of departmental assets, to ensure that the hotel property is not lost, do a good job in the management and maintenance of departmental equipment.

3. Have a good sales awareness, strive to improve the sales at the front desk, and assist the front desk to sell hotel rooms and other products.

4. Cooperate with the marketing department to manage the hotel room income and make the hotel profitable.

5. Make room arrangements according to the guest's situation.

6, do a good job of coordination and cohesion between the front office and various departments, to ensure the smooth cooperation of the overall customer service work.

7. When necessary, handle some complaints about hotel services and facilities, and listen to the opinions and suggestions of the guests.

8, coordinate with relevant departments to deal with the guests in the hotel accident.

9. Participate in or receive important guests on behalf of the general manager.

Responsibilities of Hotel Front Office Supervisor 2

1, comprehensively arrange the shifts of the front office staff, ensure the normal operation of all aspects of the front office work, and supervise the staff to provide 24-hour high-quality and efficient services to the guests in accordance with service processes and standards.

2. Participate in all the work at the front desk, give timely help and guidance when the subordinate employees are busy, organize the check-in and check-out of individual guests and teams, ensure the efficiency of service and meet the requirements of guests.

3. On behalf of the hotel management, receive and handle all complaints from the guests to all departments of the hotel, and feed back the comments or suggestions of the guests to the hotel management.

4. Check and supervise employees' compliance with the rules and regulations of the Group and hotel companies, including employees' gfd, behavior, post discipline and etiquette.

5. Fully grasp the business content of each department in the front office, give priority to the reception business at the front desk, handle the business problems of each department at any time, and assist the daily work of each department at any time.

6. Be familiar with the policies and regulations of the financial department of the hotel, handle the problems in time or report them in time according to the relevant regulations.

7, monthly performance appraisal and evaluation of employees.

8. Complete other tasks assigned by department manager or hotel leader.

Responsibilities of Hotel Front Office Supervisor 3

Assist the manager and be responsible for the daily work and management of the hotel front desk, the training of front desk staff, the construction of operation standards, the management and refinement of the hotel daily operation, the management in the environment and customer service.

Accept different forms of room reservation, such as telephone, fax, internet, etc. , and input the reservation information into the computer and convey it to relevant departments and posts;

L handle the advance orders sent by the sales department or other departments;

L according to the work standards and processes, timely data processing such as plan change and cancellation;

L Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

L check in for guests, arrange rooms, and meet the reasonable needs of guests as much as possible;

L accept customer opinions and demand handling

Responsibilities of Hotel Front Office Supervisor 4

1. Assist the front office manager to do the daily reception work, be responsible for the reception of all customers in this shift, and make handover according to the standard shift.

2. Check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department.

3, responsible for the preparation of employee worksheets, reasonable arrangement of subordinate work, management, deployment of various consumables used by the department.

4. Master the reservation and guest situation of the day, and sell the instant room to the maximum according to the arrival and departure guest list of the day.

5. Check and be responsible for the safety and health on duty, the reception of important guests and the implementation and inspection of important information.

6. Supervise the escort service, implement service procedures, and supervise the inquiry service to meet the reasonable requirements of the guests.

7. Participate in the reception work at the front desk, effectively solve the complaints and problems of guests in this department, and coordinate and contact with relevant departments.

8, formulate and organize the implementation of training plan, correctly evaluate the work of subordinates.

Responsibilities of the front office supervisor of the hotel 5

1, responsible for the operation and management of the front desk, including reception, customer complaints and invoice management;

2. Organize the formulation of annual business objectives, annual business plans and annual budgets, and implement business management plans and schemes to ensure the realization of business objectives;

3. Supervise the heads of subordinate departments, assign tasks, clarify job responsibilities, and adjust work deployment at any time;

4. Responsible for the assessment and system of the front desk;

5. Maintain good customer relationship and be able to handle customer complaints independently and effectively.

6. Assist the hotel and superior leaders to deal with emergencies.

7. Complete the tasks assigned by the manager.

Responsibilities of Hotel Front Office Supervisor 6

1. Check the gfd and work quality of the employees of all departments at the reception desk, and check whether the reception facilities are orderly, neat and beautiful;

2. Check the appearance, appearance, manners and working procedures of the greeters and porters in the lobby and in front of the door, whether they are considerate, warm and polite to the guests, and whether they cherish their luggage;

3. Check the room reservation, understand and master the room status;

4. Check whether the telephone operator's voice and intonation are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished;

5. Check whether the staff provide thoughtful and meticulous service for the guests, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems;

6. Check whether other employees such as statements and reception plans have fulfilled their duties with good quality and quantity.

Responsibilities of the front office supervisor of the hotel 7

1, do a good job in handover preparation, carefully check the handover records, pay attention to important handover matters, follow up the things explained by the previous shift in time, and do a good job in cashier handover;

2. Understand the room conditions of the day and the check-in situation of the night shift, and understand the situation before leaving the store that day. The morning shift is mainly about checking out, so be prepared to check out for the guests;

3. Help guests check in and check out, and register;

4. Answer/transfer the phone in time and accurately, record the information and convey it in time when necessary; Or cashier at the front desk;

5. Assist the front office manager in daily reception work, preside over the overall work of the front office on duty, and create a good working atmosphere;

6. Check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

7. Complete other tasks assigned by superior leaders.

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