Traditional Culture Encyclopedia - Hotel reservation - What is the process of hotel examination shuttle service?

What is the process of hotel examination shuttle service?

Pick-up (car, boat) service reservation (for network guests), pick-up (car, boat) service, and send-off (car, boat) service.

The front desk of the hotel receives the fax of online reservation, and needs pick-up service (car, boat) if necessary. The receptionist should carefully review the booking fax and provide it to the dispatching department in time after confirming that the relevant pickup information on the audited fax is correct. When receiving the pick-up information, the distributor should carefully review the relevant pick-up information, register this information in the daily pick-up list in time after confirmation, and submit it to the department head for review. After the person in charge of the department verifies, it will be displayed on the system that the dispatch order has been opened. After receiving the dispatching information in time, the dispatcher will convey the information to the driver in time and issue the task of picking up the car.

The driver goes to the dispatching department 30 minutes in advance to collect the car keys and register them. The dispatcher asked the driver to start in time according to the exact time when the plane arrived. Hold up the airport card to wait for the guests and guide them to the parking lot. After the car leaves, notify the front desk receptionist. The front desk receptionist of the hotel should get ready before the guests arrive. When they arrive at the hotel, they should check in. The driver replied to the department head about the completion of the delivery.

Shuttle bus (car, boat) service, if the guests take domestic flights, please leave the hotel 1 hour in advance, if the guests take international flights, please leave the hotel 2 hours in advance. The dispatcher should fill in the dispatch list in detail, and ask the department head to sign the dispatch list and record it in the "Pick-up Record Book".