What are the characteristics of hotel industry compared with other service industries?

The characteristics of hotel industry are that food and lodging are the most important service items among the six requirements of travel, and food and lodging are the business places of warm homes that provide quality services.

Compared with other industries, there are many business projects, so it is difficult to provide one-to-one service and the requirements are complicated. Under the complicated conditions such as various needs of guests and hardware conditions, it exceeds the general service industry, which is also a reason for the large demand for hotel professionals.

Matters needing attention in hotel service:

1. The most important principle is that attitude determines everything. Attitudes here include attitudes towards work, guests, learning, problem solving and so on.

2. The management concept emphasizes friendly, efficient and enthusiastic service atmosphere; We ask employees to love this job, keep a happy mood and take work as fun.

3. When a guest buys a cup of coffee in a hotel, the coffee itself may not be much different. The difference lies in how this cup of coffee is served and whether the guest can experience respect, smile and recognition from the waiter's service. We hope that every cup of coffee provided to our guests will be filled with respect and a smile.

Every employee (including managers) should have eyes.

5. Every employee (including manager) should have the ability to foresee customer service needs.