How to do a good job as a hotel secretary.

I think a hotel secretary should first have a high cultural quality and artistic quality. Wealth cannot create culture, but culture can create wealth. The hotel industry is very advanced and active in the use of culture. All kinds of culture and art, ancient and modern, at home and abroad, may be introduced by hotels as a magic weapon to increase profits. Moreover, with the competition between hotels rising from price competition to cultural competition, corporate culture has also become the content that secretaries must deeply understand. In the understanding and application of culture, hotel secretaries can give full play to the characteristics of their professional knowledge system, always pay attention to it and learn everywhere. Moreover, although hotels attach great importance to culture, many hotels do not have special institutions to plan and implement it. Therefore, the secretary can give full play to his professional advantages and shoulder this heavy responsibility;

Second, innovative quality. The development of hotels has changed from price competition to cultural competition, and the competitiveness of hotels is largely reflected in their innovative ability. Hotel secretaries must constantly improve themselves in innovative ideas and innovative thinking. Secretarial work should not only be an executor, but also have strategic vision, planning ability, advanced ideas and advanced consciousness of keeping pace with the times. Ideologically, we should be in line with international standards, dare to use our brains in our own work and give full play to our creative ability. Because of its own characteristics, secretarial work is easy to make people fall into heavy and complicated daily affairs, and it is useless every day, which is neither appreciated by leaders nor recognized by colleagues. I always feel that I have no energy to innovate. Once I innovate, it's easy to lose sight of one thing and lose sight of another. In fact, this is the time when innovation is most needed. Only by daring to innovate can we liberate ourselves. The secretary must stick to what he thinks is right;

The third is professional quality. The work of the hotel is very complicated. As a secretary, you must understand the operation process of each department and be able to use some operation methods of the front desk department initially. This requires the hotel to arrange on-the-job and on-the-job secretaries to work as interns or apprentices in various positions in the hotel, so that they can be confident in coordinating and dealing with related problems. In addition, as a secretary, you must have e-commerce knowledge and operational skills, corresponding practical work skills, certain financial knowledge and strong writing skills;

The fourth is the quality of laws and regulations. A secretary must have a strong sense of law. As an enterprise with frequent communication and contact, the hotel often involves some legal and regulatory issues, such as bringing your own drinks and theft of guests in the hotel, which are very sensitive. If the legal quality is not high, it is easy to put yourself in a passive position. After China's entry into the WTO, the secretary's staff function has been further strengthened, so it is necessary to know some knowledge of global economic operation rules. At present, the popularization of WTO rules by law is still quite low, and some lectures and forums are just superficial, which makes people puzzled, let alone practical application ability. If this situation is not changed, once a dispute arises, it will fall into a situation of no recourse. Therefore, as a secretary, it is too late to clarify a series of laws, regulations and principles and strictly follow the rules.

The fifth is the quality of coordination. Hotel is an enterprise that pays great attention to software. In the relationship with customers, it is difficult to maintain friendly and humanized service, and to be rational, beneficial and restrained. In addition, China's corporate culture mostly shows strong flexibility. Chen Mingzhang, a scholar from Taiwan Province, summed up the characteristics of China culture from the perspective of management, and pointed out for the first time that China is a society that values human feelings over legal principles. Moreover, the interpersonal relationship of China people is complicated, such as deskmate, fellow countryman, classmate, colleague, lover, colleague, surname, and finally sympathy. However, many people find it difficult to get along with others once they lose face. Therefore, the secretary must have high coordination ability. In addition, in formal business communication, coordination ability is also essential. Many disputes are finally settled through coordination. It can be seen that China's entry into WTO has put forward quite high requirements for the coordination ability of secretaries.