Hotel job responsibilities

15 Hotel Job Responsibilities

In study, work, and life, job responsibilities are needed in more and more places. Formulating job responsibilities can effectively standardize operating behaviors. How should we formulate job responsibilities? The following is the hotel job responsibilities I have compiled, I hope it can help everyone.

Hotel Job Responsibilities 1

Job Responsibilities:

1. Be sure to master safety matters and serve in front of the gate, in the lobby, at the back door and at designated areas Security post;

2. Follow the instructions of the security manager, perform security guard duties, and ensure the safety of property and customers;

3. Be loyal to your duties, and be polite and polite to others , do not use excuses to make things difficult, and do not use your position for personal gain;

4. Be familiar with the company’s security environment, and be proficient in using security and fire alarm telephones and fire-fighting equipment;

5. Strictly implement reception and Guest system, outsiders contact the work, the doorman can only enter after contacting the personnel department to register. Hotel job responsibilities 2

1. Priority will be given to those with experience in hotel guest rooms;

2. Responsible for the reception and management of hotel guest rooms, familiar with the functions of guest room service facilities, and ensuring that they are in good condition ;

3. Responsible for the timely training of guest room staff and cleaning staff to ensure the hotel's guest room standards;

4. Understand the real-time room status of the guest rooms and coordinate the work of guest room staff and cleaning staff Arrangements;

5. Assist other departments in handling emergencies;

6. Be familiar with the operation and management of hotel guest rooms, and have a strong sense of work responsibility and professionalism;

7. Effectively implement, implement and complete the monthly work plan formulated by the department;

8. Have strong coordination and management capabilities. Hotel Job Responsibilities 3

Job Responsibilities:

1. Earnestly implement the instructions and tasks assigned by the department head, be strict with duties and lead by example. Be fully responsible for hotel training and quality inspection work, and organize various departments to carry out employee training and internal supervision and inspection work.

2. Implement the work arrangements and work instructions of the department manager. Develop the hotel's annual training plan and monthly training plan based on the hotel's current situation, operation and management policies, and training needs.

3. Understand the basic situation of hotel employees, organize and supervise the formulation of employee training plans based on the current situation, review and approve training materials, revise relevant forms and procedures, and implement training plans for management personnel.

4. Responsible for coordinating training activities of various hotel departments and organizing assessments.

5. Organize various targeted training courses, including drafting plans, selecting teaching materials, organizing classes, reviewing test papers, summarizing training situations and conducting follow-up inspections, and being responsible for formulating rewards and punishment regulations for training work.

6. Responsible for reviewing and arranging the quality of teachers and charging standards for overseas teaching.

7. Responsible for arranging business learning, on-the-job internship, assessment and daily life management of personnel from external units who come to the hotel to train personnel.

8. Cooperate with various departmental organizations to implement business assessment of employee positions, assist the personnel supervisor in the assessment of employee grading, position determination, and promotion, and establish employee technical files.

9. Establish training files, familiarize yourself with the business assessment situation of employees’ positions, organize and archive assessment materials, training materials, and data in a timely manner, and keep them on record at any time.

10. Compile various practical teaching materials suitable for hotels, and be responsible for special training and assessment work.

11. Carry out inspection, storage and maintenance of various teaching equipment.

12. Responsible for the purchase and borrowing registration of books, magazines, and training materials.

13. Provide timely feedback on training implementation results and submit reports regularly.

14. Assist the hotel quality inspection team to carry out daily inspection work, participate in the hotel's health inspection and supervision work, and establish a work ledger.

15. Regularly summarize quality inspection reports and submit them to the hotel management.

16. Complete other tasks assigned by superiors.

Job requirements:

1. Natural conditions: Age 28-45 years old, good appearance and good health.

2. Education level: college education or equivalent.

3. Quality requirements: Have basic knowledge of personnel management, be proficient in various hotel rules, regulations, specifications and processes, and be familiar with star standards and international quality standards; be able to conduct professional training in hotel knowledge, and have strong Explanation, teaching ability and service quality monitoring and guidance ability.

4. Work experience: Have good professional ethics and professionalism, abide by rules and disciplines, keep secrets, work conscientiously, be patient, meticulous and thorough. Have strong organizational and coordination skills, unite colleagues, and be able to establish good interpersonal relationships at work. Understand the basic operation of each department of the hotel, and have more than two years of hotel quality inspection training-related work experience or three years of work experience as an assistant lobby manager.

5. Language ability: Have strong language expression and writing skills, standard Mandarin, and good English reading and conversation skills.

6. Other requirements: Be careful and patient in work, and have a high sense of responsibility and professionalism. Proficient in using computers and other office automation equipment. Have strong planning, organization, leadership, coordination, control, and supervision abilities. Hotel Job Responsibilities 4

Job Responsibilities:

1. Responsible for formulating annual safety and fire protection work plans, organizing and implementing daily fire protection and safety management;

2. Responsible for Formulate the capital investment and organizational guarantee plan for fire safety work;

3. Responsible for formulating the safety and security system and preventive measures for each department of the hotel;

4. Organize and implement fire prevention inspections and fire hazards

5. Organize and implement the maintenance of fire protection, monitoring facilities, fire extinguishing equipment and fire safety signs to ensure that they are intact and effective, and that evacuation passages and safety exits are smooth;

6. Responsible for formulating the responsibilities of each position in the department, and regularly conducting business training and performance evaluation for subordinates to improve the quality of the team. Hotel Job Responsibilities 5

1. Self-check your appearance and appearance according to hotel regulations and report to work on time;

2. Read the shift record carefully and complete the unfinished work of the previous shift;

3. When guests arrive at the store, take the initiative to say hello to them;

4. Warmly receive guests from all walks of life and provide good services to guests:

5. Treat guests accurately Check in quickly and arrange various rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in a timely manner Hotel Job Responsibilities 6

Responsibilities Description: < /p>

1. According to the company’s development strategy, assist the director of the operation center to establish and improve efficient youth apartment operation standard systems and management processes;

2. Implement and monitor the operation of youth apartments in each region , ensure that the company's standards can be systematically and effectively implemented, evaluate the management and operation of youth apartments in each region, and systematically deal with existing problems;

3. Assist the director of the operation center to be responsible for the overall operation and operation of youth apartments in each region. Coordinate management work;

4. In accordance with the company's task indicators, follow up on the completion of youth apartment operations in each region, timely adjust and promote sales plans in each region, formulate a business performance evaluation system and organize its implementation;

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5. Enhance the brand and value through the operation standard management system, improve the quality of customer service, and actively expand the number of tenants;

6. Assist the director of the operation center to review various tasks submitted by each youth apartment Reporting, expense budgets, procurement budgets, and effective control of operating expenses;

7. Assist the company’s major operational plans and cultural organization building activities in various regional hotels, and conduct market development tracking and strategic adjustments;

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8. Assist the Finance Center in supervising and reviewing hotels in various regions.

Job requirements:

1. Bachelor degree or above, property management, hotel management, business administration and other related majors;

2. More than 5 years of experience in large-scale property management Operation/chain hotel work experience, holding management positions in relevant enterprises for more than 3 years, with a deep understanding of the development of this field, experience in chain youth apartment operations will be given priority;

3. Have sensitive business and market awareness , have strong ability to analyze and solve problems, and have excellent resource integration ability and business promotion ability;

4. Have strategic thinking and rich team building experience;

5. Have good planning and execution skills, strong communication skills, and strong resistance to pressure;

6. Have good data analysis skills;

7. Be rigorous, meticulous, and Responsible and good at innovation;

8. Identify with the company’s core values. Hotel job responsibilities 7

Responsibilities description:

1. Responsible for the sanitation and cleaning of areas inside and outside the hotel.

2. Cleaning and maintenance of marble, wooden floors and carpets.

3. Accept the direct leadership of the room manager and complete the work tasks efficiently.

Job requirements:

1. Have more than 2 years of experience in hotel pa cleaning positions or cleaning work.

2. Have a strong sense of work responsibility and team spirit.

3. Understand the techniques of marble maintenance, wooden floor maintenance and floor stall washing.

4. Have good physical fitness and be capable of a certain intensity of work. Hotel job responsibilities 8

Job responsibilities:

1. Responsible for the sales and promotion of the company's products;

2. According to the marketing plan, complete departmental sales targets ;

3. Open up new markets, develop new customers, and increase product sales scope;

4. Responsible for the collection of market information in the jurisdiction and analysis of competitors;

5. Responsible for the planning and execution of sales activities in the sales area and completing sales tasks;

6. Manage and maintain customer relationships and long-term strategic cooperation plans between customers. Hotel job responsibilities 9

Job responsibilities:

1. Establish and implement the group’s internal control system, pay attention to the balance between efficiency and risk, and effectively implement the company’s annual internal control work plan;

　2. Identify the key areas of internal control and internal audit work, formulate an internal audit work plan and be responsible for its implementation, make an objective, rigorous and comprehensive assessment of the company's internal control and issue an assessment report, and propose feasible rectification suggestions;

< p>　3. Provide empowerment for the construction of internal control systems, assist business segments in improving internal control professional capabilities, grasp the key directions of the group and internal control work, and maximize the allocation efficiency and output quality of internal control resources;

4 , Work closely with the group's financial/business information system product development and technical team to establish and improve the group's indicator informatization and intelligent risk monitoring system;

5. Be familiar with various internal audit work within the company, including but Not limited to special audits, IT audits, economic responsibility audits, outgoing audits, anti-corruption audits, etc.;

6. Provide internal control and internal audit consulting, conduct internal control training, and create a good internal control environment.

Job requirements:

1. More than 10 years of experience in internal control/internal audit/compliance related work;

2. Experience in internal control auditing in the hotel industry; < /p>

3. Have experience in building an internal control audit system;

4. Good written expression, communication and influence, able to withstand pressure, and good at cross-department coordination and cooperation.

Hotel Job Responsibilities 10

1. Be familiar with hotel room product knowledge and sales policies

2. Ensure the provision of high-quality services in accordance with the work procedures and standards of this position

3. Allocate rooms according to reservations and guest requirements, and handle check-in, room change, and check-out procedures for guests

4. Master the reservation status on duty and be responsible for door-to-door reception and consultation services

5 , Promotion of membership cards and membership processing

6. Master the operation of PMS system and public security system Hotel job responsibilities 11

Job responsibilities:

1. Responsible for handling the kitchen Operation and administrative affairs;

2. Implement various work tasks and work instructions issued by the catering manager;

3. Responsible for formulating various work plans for the kitchen;

4. Bear important responsibility for the production, quality and food cost of the kitchen;

5. When entering the kitchen, you must dress according to regulations, wear a work cap, keep your appearance and appearance clean, and wash your hands before starting work;

6. Wastewater used in cooking and processing food in the kitchen must be removed in time. Hotel Job Responsibilities 12

Job Responsibilities:

1. Be fully responsible for handling the overall affairs of the hotel, and work together with all hotel employees to ensure that all aspects of the business assessment assigned by the company are completed. Project target.

2. Responsible for organizing, implementing and supervising subordinates to establish a training system according to Promise standards, formulating and implementing training plans for various departments in the store, and cultivating qualified management talents for Promise;

3. Regularly inspect the hotel front desk, guest rooms, public places, logistics areas and the work of each position, check the service attitude and service quality, and find and solve problems in a timely manner.

4. Carry out hotel human resources planning, be responsible for the supervision, guidance, assessment and recruitment of in-store personnel work, regularly communicate with employees to improve employee satisfaction.

Qualifications:

1. Dedicated to work, focused on work results, with more than two years of work experience in the same position;

2. Integrity, integrity, and Affinity;.

3. Excellent communication skills, expression skills, and team building skills. Hotel Job Responsibilities 13

Position Name: Night Auditor

Direct Superior: Accounting Supervisor

Direct Subordinate: None

Qualification Requirements: Master the basic knowledge of financial management and accounting, be familiar with the professional knowledge of this position, and understand computer operation. Able to work independently according to work procedures and quality requirements. High school or equivalent education, engaged in accounting work for more than three years, in good health, and able to speak Mandarin well.

Job Responsibilities:

1. Review each cashier’s daily report to see if it is consistent with the original accounting voucher, and check the computer system.

2. Verify whether the bill has been used with consecutive numbers, and whether the invalid bill has been explained and signed by the relevant supervisor or above.

3. Check the rental situation and room status of the rooms, compare it with the hotel guest report, and organize and review the room bills.

4 Review whether the entertainment expenses and hotel exemption orders of each department have been approved by relevant procedures.

5 Fill in the night review report, business daily report, and keep a night review work diary.

6 Check whether everyone’s discounts and refunds comply with relevant regulations or have clear instructions.

7 Check whether the phone bill and water bill are correct.

8. Compare the bills of the departing guests against the report of the expected guest list.

9 Print operating income reports, various reports, and sub-department reports.

10 Check the consumption status of the agreed unit, and report immediately if there is any abnormal or excessive consumption.

11 Complete other tasks assigned by superiors. Hotel job responsibilities 14

Responsibilities description:

(1) Strictly follow catering service standards, including menus, cleanliness, and food quality and quantity.

(2) Participate in the formulation and ensure the implementation of quality standards, cost control and various policy processes.

(3) Ensure that catering services are operated in full compliance with national and local laws and regulations.

(4) Ensure that the employees of the catering service department can perform their responsibilities regarding catering services as stated in the agreement with the residents.

(5) Ensure that servers, catering assistants and supervisors understand the food preparation, cooking and restaurant service processes.

(6) Handle complaints from residents, guests and colleagues skillfully and professionally.

Job requirements:

(1) Obtain a certification qualification in culinary education or have more than four years of relevant work experience in hotel restaurants and hospital catering service departments.

(2) Applicants with restaurant management experience are preferred, or one to two years of similar industry management experience.

(3) Have knowledge of food hygiene, safety and health. Hotel job responsibilities 15

Job responsibilities:

1. Responsible for the development, procurement and cooperation with hotels/suppliers, establishing strategic partnerships and maintaining customer relationships;

< p>　2. Integrate the design of hotel products according to market and customer needs, and formulate relevant pricing strategies;

　3. Conduct regular evaluations and inspections of suppliers to ensure a good product experience;

< p>　4. Follow up on competitors at any time and adjust relevant product strategies;

　5. Communicate with other departments to ensure that each collaborating department fully understands the product.

Job requirements:

1. More than five years of work experience (at least two years of experience in management positions);

2. Familiar with the hotel market and mastering the hotel market Tools and strategies for analysis and product marketing;

3. Have strong customer communication skills, relationship management skills and excellent negotiation skills;

4. Have experience in hotel supply channels Candidates with sales experience in , OTA or hotel channels will be given priority;

5. Strong leadership, proactive, proactive, clear thinking, careful and able to withstand pressure. ;