Hotel management analysis: 1. What's wrong with the service staff in this case? 2. If you were a waiter, what would you think?

Details determine success or failure, one; The guest has gone through the check-out procedure, and rounds are a necessary procedure. Since the luggage has not been taken away, why not communicate with the guests? Second; Both parties are at fault in the baggage dispute, but in the service industry, the hotel management should come forward to explain the right to use the room to the guests first, and then apologize, so that the guests can realize their mistakes and will not pester them again. Third, the check-in and check-out of guests are recorded, but the waiter forgets that the guests have checked out, which is incredible. .