Could you tell me the specific workflow of the cashier at the front desk of the room?

Room front desk cashier specific workflow:

1, conscientiously do a good job of handover, promptly put forward unclear places, hand over the petty cash shifts, and fail to collect accounts if the accounts are unclear.

2. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

3, master the room status and room conditions, actively and enthusiastically promote the room, understand the scheduled guests before leaving the store that day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

4. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

5. Effectively implement the foreign exchange management system, do not bring foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system. Provide the required information to the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.

Specification for cashier post operation in front desk department

1. Cashiers must strictly abide by the company's rules and regulations, and go in and out through the employee passage under the system of commuting. (No sightseeing elevator) It is not allowed to sign the card privately, punch the card on behalf of others and leave the office early to wait for punching.

2. When on duty, wear the clothes issued by the company in a unified way, wear heavy makeup with gfd, do not wear heavy makeup, do not wear too dazzling decorative items and carry personal items unrelated to work. If cash is found, it will be regarded as public funds.

3. Attend departmental briefings on time and actively carry out peer information transmission.

4. When on duty, you should take the initiative to get change from the department head in time and count it, and settle the account according to the designated cashier.

5. In the process of cashier, we must seriously abide by the "sincere service" of the company's service committees, treat every customer who comes to pay seriously and sincerely, and use the service standard terms such as "three meters smile" and "three sings and one order".

6. When on duty, we must strictly improve our service quality and strictly follow the service requirements (cashier service specification). It is forbidden to tamper with indecent actions at the cashier (such as leaning against the cashier, combing your hair, scratching at will, or even slapping, touching, chatting and singing with colleagues). ).

7. If it is found that the goods can't be scanned in the cashier process, it is forbidden to sell them, and please ask relevant personnel to deal with them in time.

When the customer requests delivery, he/she should pay the full amount before delivery. In case of special circumstances, if the customer requests to pick up the goods first and then pay, it must be guaranteed by the management personnel above the floor supervisor, leave a receipt for the cashier, recover the money and return it to the cashier within the same day, and under the supervision of the department head and team leader.

9. When all the money on the cashier's computer is not enough, the cashier should come to the head of the department to exchange it in advance, and it is not allowed to open the till to exchange cash without permission. Without permission, you are not allowed to exchange your own cash at other cashiers.

10. After the customer pays, the cashier should timely and reasonably package the goods, distinguish the samples paid by the customer as "light on the top and heavy on the bottom", package the food and non-food separately, and provide necessary double-package services for heavy goods. If the cashier accidentally packages the goods incorrectly, causing losses to customers, the cashier should be responsible.

Extended data:

Responsibilities of the cashier at the front desk of the guest room:

1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

4. Responsible for express delivery and accurate booking of air tickets and train tickets;

5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

6. Assist employees to copy and fax;

7. Maintenance of employee attendance system, attendance statistics and management of outgoing personnel;

8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.

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