What does the concierge in the evening bar do?

1, obey the work arrangement of the superior.

2, according to the baggage service process and requirements, provide baggage handling service for arrival and departure guests, and make records of each delivery.

3. Assist the lobby to find services, put all kinds of billboards in the lobby, replace expired billboards in time and move them to the designated storage place.

4. Do a good job of cleaning the baggage service equipment.

5. Receive guests according to the service process and provide sliding door service.

6. Maintain the order of vehicles entering and leaving, and ensure that the bus stops and lanes are unblocked.

7, stop mental patients and disheveled people from entering the hotel, found abnormal situation, immediately contact the security guard on duty or the lobby manager, properly handle.

The duties of the concierge

1. Be fully responsible for the operation of the luggage room, ensure the smooth development of luggage storage and other related work during the guests' stay in the hotel, and provide fast, thoughtful and accurate quality services for the guests.

2. Before taking up the post, tidy up gfd, wear uniform work clothes and white gloves, make pre-job handover, and record the remaining problems.

3. Pay attention to the cleanliness and safety of the lobby, help maintain the order of the lobby, and report the problems to the person in charge of the front hall in time and solve them.

4. Insist on standing service, smiling service and honorific service at work, greet every guest who enters or leaves the store, guide the guests to check in at the front desk, send the guests to the guest room, put their luggage on the luggage rack, introduce the facilities in the room, and finally say goodbye politely, so as to set up a good image for the hotel.

5. Grasp the situation of key VIPs and special guests, seriously answer the guests' inquiries, and meet the reasonable requirements of the guests.