The service process of the Meilan Airport VIP Lounge is insufficient and worthy of improvement. The focus is on the process.

I often depart from Haikou Airport and have used the VIP lounge in Haikou about ten times this year.

VIP lounges in Haikou are divided into self-built and self-operated VIP lounges at the airport, VIP lounges leased and built by airlines (such as Hainan Airlines’ Fortune Wings Lounge and China Southern Airlines Sky Pearl Club Lounge), and VIP lounges established by third-party profit-making organizations. Room (such as the Yixing Lounge established by Longteng Travel). From my experience, the service staff in these three types of VIP lounges in Haikou are all deployed from the ground service staff of Haikou Airport. As for their benefit settlement, I am definitely not clear about it, but the service procedures and content provided are similar.

Personally, I believe that the role of VIP rooms is:

It facilitates high-end passengers and people with financial strength to travel, and reduces the time they spend checking luggage, checking in, and going through security checks when traveling. ?

It can provide a short rest time and an elegant rest environment. ?

However, the VIP lounge at Haikou Airport only provides the second service, and the first one is really unsatisfactory. In domestic cities such as Chengdu and Tianjin, VIP lounges are located in a dedicated building. People who use the VIP lounge can enjoy integrated services such as check-in, check-in, security inspection, and airport drop-off, and the service attitude is quite good.

In Haikou, the VIP lounge can only print your boarding pass for you, and you need to handle the check-in yourself (in my ten trips, almost every time there were not enough VIP lounge attendants, and I needed to You need to take your boarding pass to check in your luggage. Although you can check in your luggage at the VIP check-in counter, it is really frustrating when you encounter many people and people jumping in line). The security check only allows you to go through the VIP channel (and in many cases, it is not ruled out that VIPs are overcrowded. You have to go to the boarding gate after passing the security check area, and there is no priority lane for boarding (many airport VIP lounges have someone dedicated to take you to the boarding gate), etc.

In short, I feel that Haikou Airport cannot keep up with many service items. This cannot be said to be bad. It can only be because the airport is too small, so its VIP room service items and service processes are not designed in the same way. , cannot be designed according to large-scale airports. This results in a poor customer experience.