What's the truth about the black shop in Xiang Xue?

Tourists issued a document angrily denouncing Xiang Xue's black shop, which was denied by the store. What is the truth?

Pictures of "Zhao Family Courtyard in Snow Country" on Ctrip.

A few days ago, an article about "Snow Country Killing Tourists" attracted the attention of netizens.

Netizen "Jiang Mumu" booked the budget hotel of "Xiang Xue Zhao Jia Siheyuan" through Ctrip, and posted that there was "price fraud" in the hotel.

On February 29, 65438, Yimuxing published an article on the official account of WeChat, accusing him of being treated unfairly when traveling: he booked a three-room kang room in Zhao's courtyard in advance and stayed for two nights. However, the house price has risen to 1000 yuan when I checked in. The boss thinks the room can be booked at will, and let a wood shop make up the difference. After that, he was only allowed to stay for one night, and then he was driven away. This article was taken by Mu Xing and sent to Weibo, saying @ Ctrip. Com "is unwilling to publish real comments".

Subsequently, Ctrip responded that it confirmed that the above behavior was true. At present, Ctrip has removed the "Xiang Xue Zhao Courtyard" hotel. Ctrip has always adopted a "zero tolerance" policy for acts that harm consumers such as fraud. "We will also work with consumers to safeguard relevant rights and interests."

In response, Liu Zhongcai, director of the Tourism Bureau of Hailin Forest Region in Heilongjiang Province, responded on the 3rd that after investigation, the Zhao Jia Courtyard mentioned in the article did have price fraud and was fined more than 59,000 yuan according to regulations. At the same time, it was found that there were also problems in sanitation and fire fighting in Zhao Jia compound, and it was ordered to make rectification within a time limit. Ctrip just responded that the situation is true and the corresponding store has been removed.

After the official response from Heilongjiang, @ Yimuxing published a follow-up statement on the official account of WeChat, explaining the regional problems caused by the previous article and the official response from Xiang Xue.

Shopkeeper: It was the tourists who proposed to change rooms.

Mr. Fu, the party involved in the store "Zhao Xiang Zhao Jia Courtyard", said that except for the part of "asking the other party to comment first and then refund the money", the contents of the above article were basically untrue.

"When they booked, the price was 276 yuan per night, but by the end of the year, the price had risen several times. The online price is 1009 yuan, and the offline price is 850 yuan. " Mr. Fu said that some tourists took the initiative to come over and said that they would live in a three-person kang for the first night and move to Datong store for the second night, and the price was also 276 yuan. "Because they gave up the' three-person kang', they should return the difference of 574 yuan to them in the form of current cash."

The tourists said that the store said it was a lie. "In the past, it was maliciously driven and threatened to make money. Now there are many frauds and slanders."

He told reporters that the purpose of this post is to hope that Xiang Xue can realize the seriousness of bullying, and then rectify and develop it. At present, my family and I are very tired, and I will respond to the store's statement at an appropriate time.

The zoo where tourists take pictures costs hundreds of dollars to buy tickets.

Official response: The store does have price fraud.

In an interview, the director of the Tourism Bureau of Dalinlin Forestry Region said that after the net post was discovered on February 29, 2007, the local authorities immediately joined the Forestry Bureau, the Fire Bureau and other departments to form a working group to inspect the hotel involved, and found that the store (Zhaojia Courtyard) did have price fraud, and fined it more than 59,000 yuan according to regulations. At the same time, the store also found health and fire problems and was ordered to make rectification within a time limit.

Ctrip: The situation is true, and the hotel information involved has been removed.

Ctrip responded that the above behavior was confirmed to be true. At present, Ctrip has removed the "Xiang Xue Zhao Courtyard" hotel. Ctrip has always adopted a "zero tolerance" policy for acts that harm consumers such as fraud. "We will also work with consumers to safeguard relevant rights and interests."

Ctrip has deleted the "Snow Country Zhao Jia Courtyard" hotel.

Tourist comment: The boss is so fierce that he jumps up and says what you want if he doesn't agree!

654381On the evening of October 3rd, I saw it on Ctrip. Xiang Xue's Zhao Jia Courtyard has indeed been removed from the shelves, and reservations are no longer accepted.

Judging from the tourists' comments on the inn displayed by Ctrip official website, the overall score of Xiang Xue Zhao Jia Siheyuan is only 3. 1 (out of 5), and as many as 20 out of 36 comments are marked as "to be improved".

Judging from the specific evaluation of tourists, the score of Xiang Xue Zhao Jia Courtyard is seriously polarized. Although some tourists give positive comments such as "good environment" and "clean room", there are not a few tourists who give extremely low scores below 2.5.

"The boss is very fierce, so you can't ask more questions. If you say a few more words, you will yell at people"; "People who disagree jumped up and said," What do you want? " ; " The boss is so fierce that he seems to have given the deposit without a receipt and almost can't get it back. " ?

Judging from the evaluation content of tourists, a considerable number of bad reviews are aimed at the nonstandard service of the inn and the bad attitude of the boss.

In response to tourists' feedback, the Dalin Key State-owned Forest Administration said in an interview with the media that after investigation, the hotel involved (Zhao Jia Courtyard) was not a core scenic spot, but a family hotel run by villagers, with a formal business license. Part of the content about the boss's arrogant attitude in the net post is true, but it is only a case.

A wooden line issued a follow-up statement.

After the official response from Heilongjiang, Yimuxing today posted a "Follow-up Statement on Cheating in Unscrupulous Shops in Xiang Xue" on WeChat official account.

The statement first mentioned geographical issues. "We have never made any speech attacks on the Northeast. The full text clearly points out that' unscrupulous merchants in Xiang Xue'. " "I will never discredit an area or my hometown because of a scenic spot." "What is stated in the article is only the true situation of our experience."

A picture of the program running is displayed on the screen.

In response to Xiang Xue's official response, the article said that after the article was published on February 29th, 65438 last year, when the article received nearly 10,000 hits, the person known as the official of Xiang Xue contacted himself for the first time, and then contacted him again on February 2nd, 65438/kloc-0. @ 1 Jupiter announced the contents of the communication between the two sides. He said that he hoped that Xiang Xue would realize the seriousness of bullying and then correct and develop it in the future.

Regarding Ctrip's comments, the article said, "The comments on Ctrip were published on February 28, 65438 (that is, the day when the store drove them away). Before the release, I called Ctrip to complain about the store. Ctrip spent a long time processing this comment, and we also communicated with Ctrip many times in the middle. Ctrip replied that there were too many comments, so it took a long time to review them. Finally, Ctrip also posted it on 65438+ 10/month 1 through our comments as promised. "