Hotel room management system

Examples of the hotel guest room management system are as follows:

1. Comply with the hotel's "Employee Handbook" and other rules and regulations.

2. Serve guests proactively, enthusiastically, politely, patiently, meticulously and thoughtfully, and do not do anything that will harm the interests of guests or the reputation of the department.

3. Be familiar with the hotel and the department’s main service items, and be able to answer guests’ questions randomly.

4. Strictly follow the shift schedule of each department to work and take vacations, and arrive at work early so that there is enough time to serve guests.

5. You cannot be absent from work without any reason, so as not to affect the room service.

6. You are not allowed to stay or rest on the floors or other areas of the hotel during non-working hours, affecting the work of others or the rest of guests.

7. Waiters are not allowed to bring packages into the work area, and items left by guests must be handed over to the department.

8. When talking to guests at work, be careful to speak softly, walk softly, and operate softly.

9. Speak appropriately and have a gentle attitude. You are not allowed to make loud noises, chat in groups, or argue with guests. When guests behave rudely, you should be restrained and tolerant and report to your superiors for proper handling.

10. Greet guests politely according to the time and address guests by their surname and professional title as much as possible.

11. It is strictly prohibited to make or receive personal phone calls while on duty.

12. If a guest reasonably calls the counter to make a request, the service staff should arrive as soon as possible and try to meet the guest's request.

13. Keep every part of the work area clean and tidy to leave a good impression on guests.

14. If you find any damage, loss or other abnormality in the hotel, report it to the superior management immediately.

15. If a guest is found to be noisy, sick or drunk in the hotel, notify superior management immediately.

16. Room attendants are not allowed to use linen as rags.

17. It is not allowed to sit or lie on the sofa in the guest area, or use guest equipment such as guest tables, guest chairs, and telephones.

18. Do not answer or make calls in the guest room.

19. Dirty towels removed by room attendants during work must not be placed on the floor, but should be placed in the recycling bag specified by the hotel.

20. Do not provide secrets about hotel management and other guests to guests or unrelated persons.

21. If rats, insects, or cockroaches are found in the room or public area, report to superior management immediately.

22. Additional requests from guests should be immediately reported to the room service center for registration.

23. It is strictly prohibited to ask for tips from guests or in disguised form.

24. Housekeeping staff must establish a strong sense of service, strive to provide guests with high-quality services, and cannot refuse legitimate requests from guests.