How to arrange the working hours of the hotel front desk?

The working hours of the hotel front desk are usually from 8 am to 4 pm, and then the night shift is from 4 pm to 2 pm. Generally speaking, the working hours of the hotel are only longer and more complicated at the front desk. It is better to work from nine to six in other positions, and the front desk is basically a shift system.

The work that the hotel front desk needs to be responsible for.

Responsible for daily guest reception, check-in, check-out and consultation. Maintenance and management of front desk hygiene; Today, I urge the guest room to leave the hotel in advance and continue to charge the room fee; Guide the guests into the room, and briefly introduce the room equipment, service characteristics and usage; Answer telephone inquiries, reservations and other work; Check the guest's luggage and take care of it. Responsible for issuing invoices after customer consumption.

Track the arrival of guests and inform the hotel of the specific location and check-in process. Individual guests need to confirm the room rate in advance; Understand and master the current and future room reservations.

Familiar with computer operating system, program-controlled switch, door lock control system, membership card system and bank credit card system, familiar with the use of various facilities and equipment at the front desk; Manage all cash, accounts and documents when you are on duty; Record the guest's comments and suggestions, and accept the guest's complaints.