Contents and responsibilities of customer service on case site

The contents and responsibilities of case site customer service are as follows:

1. Answer the phone in time and accurately, record the message and convey it in time.

2. Receive visiting guests and inform the interviewee in time.

3. Receive and send emails, newspapers and faxes from the reading guidance company, and do a good job in registration management.

4, responsible for the front desk environment maintenance, ensure the safety and normal operation of equipment.

5. Assist employees to copy and fax.

6, complete the work arranged by the superior leadership.

Matters needing attention in case site customer service:

1, employees should wear work permits during working hours and wear tooling before the morning meeting.

2, pay attention to keep a clean and good office environment, improve work efficiency. It is forbidden to chat for a long time, talk loudly, play with mobile phones, make up and manicure at the front desk, sleep at the front desk or in the lobby on the first floor, and let customers enter the front desk. Desktop and office area must be cleaned before work.

3. The salesperson is responsible for answering the telephone at the front desk, and one person must be left before calling. The front desk telephone is a sales hotline and is not allowed to be used for telemarketing customers.

4. Workers are not allowed to sit on the sofa during working hours (except for picking up customers).

5. Station attendants shall not leave their posts, and find someone to replace them when necessary. Station personnel should pay attention to gfd, and it is forbidden to play with mobile phones.