Speech by the general manager of the hotel at the Spring Festival group worship and annual work summary meeting

Speech by the general manager of the hotel at the Spring Festival group worship and the final work summary meeting

Dear employees and friends, the sheep is coming, and the monkey is coming. At this moment of celebrating the new year and the old year, on behalf of all the staff of aa Hotel, I would like to express my heartfelt thanks and high respect to all my colleagues and your family who care for and support us with great excitement. I came to say goodbye to everyone in advance.

A, XX work review

XX is one of the most critical hotel infrastructures, one of the foundations of renovation and one of the most severe situations. Thanks to the hard work of the comrades, the hotel is groping and building; While transforming, while operating; Accept the test while summing up the improvement. Strive to overcome all kinds of difficulties, on the basis of earnestly studying the successful experience of advanced hotel management at home and abroad, actively carry out the preliminary exploration of transformation, business orientation and management mode. On the one hand, according to Tengzhou's economic environment and the hotel's development strategy, the business orientation has been defined, and Tengzhou Convention and Exhibition Center and Recreation Center have been creatively built around the business orientation, and the multi-function hall on the second floor, 18 dining room, the fifth, sixth, seventh, ninth to seventeenth floors and business operations have been transformed to ensure that the hotel's hardware construction meets the market demand, establish a leading position in the market, and ensure that the needs of target customers are met. On the other hand, taking "system, innovation, cooperation and supervision" as the four elements of management, we have paid close attention to basic management, initially completed the work of establishing rules and regulations, initially established a quality control system and a customer satisfaction system, basically established a staff team that is more in line with the development of the hotel, and laid a certain foundation for the future development of the hotel.

(a), the whole store mobilization, fight against SARS, grasp the tube, brave the tide.

Since the middle and late April, a large-scale SARS epidemic has broken out in China. Due to the lack of understanding of the epidemic situation and the ineffective control measures at the beginning, people were worried for a time, and most hotels, enterprises and institutions were closed on holiday, so all the work could not be carried out normally. The Chinese nation has reached a critical juncture, and the whole hotel industry and tourism industry have been hit unprecedentedly. In order to control the epidemic as soon as possible, the CPC Central Committee and the State Council called on the whole people to mobilize and Qi Xin to work together to fight SARS. Tengzhou Municipal Party Committee and Municipal Government also quickly adopted various strict measures to organize the people, unite as one, and strictly control the SARS epidemic. As a brand hotel and well-known enterprise in Tengzhou City, the hotel also took active actions, closely contacted and cooperated with the Tengzhou Municipal Party Committee and Municipal Government, and reached the national disaster situation, and set up a leading group for cracking down on illegal activities headed by the general manager to ensure that it would not close during the SARS period and become one of the few hotels that did not close, and formulated a series of measures to strictly guard against death. At this moment, the hotel is facing great mental pressure, because we don't know when the SARS epidemic will end, what hidden dangers it brings and where the enterprise will go. We have no idea about this, and we are all confused and afraid. It can be said that the whole hotel and every employee are facing the test of life and death all the time. But in Qixin, everyone Qi Xin works together, goes to work on time every day, faces customers and colleagues with a positive and optimistic attitude, and faces his own day's work. I made up my mind at that time. For Tengzhou's faster economic development and for these lovely employees, I will try my best to lead everyone to make up their minds. The more I criticize, the more I stand up. For these enthusiastic employees, I will try my best to lead everyone to make up their minds, overcome all difficulties, make the enterprise better and repay the society and all employees. Through the joint efforts of all staff, we have won and our business performance has maintained a growth rate. The success of fighting SARS is the success of the whole people and the achievement of all staff. Here, on behalf of all hotel managers, I would also like to say a word to all staff and comrades: Thank you your for your hard work.

(2) In the face of difficulties, bravely shoulder heavy burdens and actively provide logistics services for this incident.

March is a day that Zaozhuang people, especially Tengzhou people will always remember. On this day, a mine accident occurred in Mushi Mine, and dozens of comrades lost their most precious lives in this accident, which attracted the great attention of the CPC Central Committee and the State Council. Tengzhou Municipal Party Committee and Municipal Government handed over the burden of this reception task to aa Hotel at a critical moment. While the hotel has just passed the fight against SARS, it also selects raw materials from all over the country and adjusts the taste of dishes for government leaders and staff at all levels in various ways. Due to the congenital deficiency of the hotel air conditioning system, the hotel tried every means to raise funds, and installed dozens of air conditioners in all rooms in one night, which ensured that experts and staff completed the arduous task of mine disaster in a good rest place. ,