Traditional Culture Encyclopedia - Hotel reservation - What should the waiter do if the guest wants to stay in a hotel?
What should the waiter do if the guest wants to stay in a hotel?
2. If the guest doesn't make a reservation, first ask the guest what kind of room type he needs, then ask the hotel about the room status at that time and tell the guest the specific type and price of the room type that can be arranged.
3. The guest asks about the room type and price, and agrees to stay. Please show the corresponding valid documents and register, issue a check-in registration form according to the room type and room rate he needs, collect a certain room rate deposit and fill in the corresponding room rate deposit form.
4. Then make the room card of the room, and submit the check-in registration form, room deposit, room card, breakfast coupon and other corresponding documents to the guests for signature.
The bellboy will lead the guests to the room and ask the room service department to do the reception work.
6. When checking out, please call my colleagues in the room service department to inquire about the guest's room, and check whether there are any items left by the guest, damaged or lost hotel items and paid items in the room. Then the room attendant will inform the front desk receptionist to verify the actual check-in situation of the guest, and ask the guest to show the deposit sheet of the room rate. The cashier will check the final consumption amount and the room rate, fill in the corresponding settlement sheet, and ask the guest to sign before charging the room rate.
7. Ask the room attendant to clean the room after the settlement is correct.
The specific procedures should be more detailed than this, I can only remember these, hehe, for reference only, I hope I can help you.
- Related articles
- I need to stay in a hotel for my recent business trip. Which hotel should I book?
- Dongshan Island Nanshan Bay Travel Guide?
- How far is it from Wuxi Xilai Huating Hotel to Xingyuan Road?
- Which bus should I take from Zuojiatang to the Window of the World St. John Hotel?
- Work location of Ruijin Suncity Tanyuefu developer
- Tips for skin allergies and itchiness on the body Tips on how to deal with itchy skin
- How far is it from Guangxi Wusu Airport to Ming Dow International Hotel?
- My mother wants to go to Dandong Wulongbei Hot Spring for a month of recuperation. If you know more about it, please give me some advice.
- Ranking of professional classical decoration and design companies.
- What is the decoration of Mudanjiang Fugui Mansion?