Business manager's work summary

Model essay on summary of enterprise manager's work

Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or completion of a period. It is a good way to increase talents. I think we need to write a summary. How to focus on the summary? The following is a summary essay of business manager's work compiled by me for your reference only. Welcome to reading.

Business manager's work summary model essay 1 Time flies, one year's work will soon become history, and xx years will soon pass. With the joint efforts of all employees, with the full support and concern of the company leaders, we aim at serving customers, focus on optimizing services, expanding markets and promoting health insurance, serve and manage business from the perspective of customer interests, and improve the company's visibility through down-to-earth work to maximize benefits.

Actively implement a series of important instructions from provincial and municipal companies on the company's development, keep pace with the times, work diligently, be pragmatic and seek efficiency, strive for first-class, and lead the employees of the interactive department to further change their concepts, reform and innovate, strengthen their core competitiveness and carry out diversified operations in the face of increasingly competitive insurance market. Through hard work and struggle, the company has maintained a good development trend.

The Interactive Department is responsible for the work: Now I will report the work of the so-and-so interactive department and the so-and-so interactive department to the company leaders: Compared with previous years, the business of so-and-so has developed better this year. These are all through the joint efforts of all the staff, only then has the big breakthrough in business. By the end of xx,165438+1October 30th, the premium realized by an interactive department was 5,454, 270 yuan. Among them, group insurance: page 2 ***3, chapter 1 1.4882 million yuan, bancassurance: 3.355 million yuan, individual insurance: 24,000 yuan, renewal: 363.88 million yuan, special needs: 1.924 million yuan. On the basis of last year, this achievement can not be achieved without the correct leadership of the superior company and the strong support of the employees of the interactive department.

Disadvantages in the work: Due to the complexity of the work, there are many businesses in charge, and sometimes mistakes are inevitable in the busy work. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships well. In Meixian market where insurance is sold, although the world is wide, it is very difficult to increase the number of employees. Therefore, the team building of an interactive department is a big problem.

In short, over the past year, I have been strict with myself, self-denial, improving employees' understanding ideologically, and adopting strict rules and regulations in action. Under my leadership, the staff of the interactive department take continuous development and construction as their own responsibility, and take "honesty first, steady operation, value first and serving the society" as their business purpose, and have made great achievements.

The new year is coming, and the competition in the insurance market will be more intense. If the company wants to maintain a good development trend, it must further emancipate its mind, update its concepts, break through itself, and gradually increase team building and marketing efforts. In the new year, I will meet the challenges of the future with full passion and confidence, so that my work will reach a new level. I believe that under the correct leadership of the superior company and the joint efforts of all the staff, our company will be able to work hard with one heart and one mind to create more brilliant achievements!

Business manager's work summary model essay 2 1, the improvement of business skills and professional level of duty manager.

We have made a systematic training plan according to the business shortage of the manager on duty, and regularly carry out training on commodity knowledge and professional knowledge. The manager on duty in our department acts as a trainer, taking advantage of our weaknesses and making up for our own weaknesses through training. For example, some comrades in our department don't know how to carry out their work, so I arranged for them to talk about "how to carry out their work effectively during working hours", so as to further improve the business skills of the manager on duty and handling customer complaints, and further improve the self-monitoring and self-management mechanism. In the first three quarters,

2. Working in a silver shop

In the specific work, the service office cooperated in personnel recruitment and training according to the unified arrangement of the company. I taught the course of business service specification, which lasted more than 20 class hours and completed the training task on time. Secondly, we also trained the service desk staff and changed the service concept. What customers need is what we have to do. Always handle problems with customer satisfaction and provide customers with the service of "as good as you want". We also have strict requirements for the duty managers of Baiyin Store Service Office, requiring them to manage according to the management level of the head office. Although there is still a gap between the management of the branch office and the head office, we are confident to grasp the management of the branch office.

3. Actively cooperate with the company to complete various tasks.

From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders. Summarizing the work of the service room in the first three quarters of 20xx years ago, although some achievements have been made and recognized by the leaders, the work progress is still slow, and there is still a certain distance between the professional quality of the personnel and the level of the manager on duty. Moreover, most departments are new employees, their professional quality is still relatively low, their experience in handling customer complaints is still relatively lacking, and there is still a certain distance between them and large shopping centers in developed cities in terms of service quality. Therefore, from the fourth quarter of 20xx to the first quarter of 20xx, I will strive to improve the quality and work efficiency of our employees, and take the lead in advocating and implementing "special service" in Lanzhou, so that customers can enjoy not only the brand culture of Guofang Parkson, but also the service culture of Guofang Parkson.

4. Improve service quality

First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office leads the team to conduct joint on-site inspection twice or three times a week, and issues a notice of rectification of on-site inspection according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be implemented step by step, with hierarchical management (service office level → department level of various commodity departments → squad leader level → departmental cadres are responsible for on-site management of their own departments, and problems can be handled in time, which is more conducive to management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales. In the third quarter, the Service Office replaced the service quality tracking cards of all staff and established service management files for all staff. For employees who violate discipline for more than 6 times in the whole year, we will suspend their qualifications, conduct training and re-apply for employment procedures, so that all employees can establish a sense of crisis and improve the service quality in an all-round way, thus creating the best service environment. So far, more than 4,000 service quality tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees smile at every customer and keep Guofang Parkson's smile at customers. In August, in order to further improve the service quality and establish employees' service awareness, 44 service star candidates were also launched, which played a role in showing everything from point to area.

5. Receiving and handling of customer complaints

During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, implementation of treatment results, floor reception and records. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of grass-roots managers to handle complaints has been improved. In the first three quarters of XX, the Service Office received 37 complaints1piece (quality: 224, service: 9, comprehensive: 13 1 piece, emergency: 7). In dealing with emergencies, we renewed the insurance agreement with the insurance company-third party liability insurance (premium *).

6. The scope of personnel management inspection is comprehensive and institutionalized.

Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline. In welcoming guests, we require that every floor manager should stand in the employee aisle to welcome employees into the store before they enter the store every day. This strengthens the affinity of managers and narrows the distance between managers and employees at all levels.

7, the mall implements five tubes, strict inspection system, and puts forward inspection key points for the whole hospital.

Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing. In the first three quarters of 20xx, the service office inspected the stores, and found that 5823 people violated discipline because of handling all kinds of employees, with an average violation rate of%. Most employees are mainly criticized and educated, and only a few employees who often violate discipline are given economic punishment, which also reflects the humanized management of the company and reduces the passive situation of hosting by punishment.

Summary of Business Manager's Work Fan Wen 3 Over the past year, under the correct leadership of provincial and municipal companies, Zhongshan Branch of China Life Insurance Co., Ltd. has made breakthroughs in its business with the unremitting efforts of all its employees, taking the lead in breaking through the premium income of 20xx million yuan in the province. This year, our company completed the annual marketing task assigned by the provincial company two months ahead of schedule, and all the work developed healthily and smoothly. Let's talk about my achievements and shortcomings in the past year in combination with my specific responsibilities.

First, the working ideas

Actively implement a series of important instructions from provincial and municipal companies on the company's development, keep pace with the times, work diligently, be pragmatic and seek efficiency, strive for first-class, and lead employees in all departments to further change their concepts, reform and innovate around the center of "based on reform, accelerating development, sincerely serving and improving efficiency", and face the increasingly fierce competition in Linyi insurance market, strengthen core competitiveness and carry out diversified operations. Through hard work and struggle, the company has maintained a good development trend.

Strengthen all aspects of learning and strive to improve their professional quality and management level. As a leading cadre, I shoulder the important responsibilities and missions entrusted by the superior leaders and all employees, and the company's operating principles and policies need me to implement. So I attach great importance to the study of insurance theory and the cultivation of management ability. Pay attention to guiding work with scientific methods, standardize your words and deeds, establish a strong sense of responsibility and dedication, and constantly improve your business and management capabilities.

Continuously improve the overall quality level of the company's business personnel. Over the past year, I have always regarded the cultivation of the professional quality of personnel in the exhibition industry as an important part of team building, implemented targeted training plans with the manager's office, and strengthened the construction of leading bodies and staff.

Second, enterprise management.

"Without rules, there would be no Fiona Fang". In order to make a company develop steadily, it is necessary to formulate norms and strengthen management. Management is an input, and this input will certainly produce benefits. I am in charge of business work and need to ask for benefits from management. Only by constantly improving various management systems and methods and truly putting them into action can we achieve results and see benefits. In enterprise management, I have mainly done the following work:

1. Make weekly, monthly, quarterly and annual sales plans for all departments according to the annual sales tasks assigned by the municipal company. When making plans, we should seek truth from facts and determine the reasonable and achievable goals of each office according to the characteristics of each insurance, customers and the situation of each office. After the target is determined, I will strengthen the process management and monitoring according to the principle of "everything is implemented and everything is supervised" to ensure the smooth completion of the target plan of each department and office.

As the manager in charge of business, I attach great importance to the team building of each exhibition department. Always pay attention to the ideological and professional quality education of department managers and department members. Over the past year, I have organized mobilization meetings and business seminars for many times, carried out business training activities, organized everyone to learn knowledge and seek experience, and improved the overall quality of employees. The training focuses on learning insurance theory and exhibition skills, emphasizing the cultivation of team spirit. Learning has promoted the continuous improvement of the quality of each team and laid a solid foundation for the company's sustained and stable development.

3. Help the manager's office to comprehensively promote the innovation of salary system and constantly consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. This year, I comprehensively promoted the reform of enterprise salary system, focusing on the "four modernizations" of job clarity, salary socialization, bonus performance and welfare diversification. The employment mechanism has been initially established, which can fully stimulate the enthusiasm and creativity of employees.

Third, the department is responsible for the work.

Fourth, shortcomings in the work.

Due to a lot of work and many business responsibilities, sometimes it is inevitable to make mistakes in a busy schedule. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships well.

In a word, over the past year, I have been strict with myself, self-denial and dedication, using my own leading role to improve employees' understanding in thought and strict system norms in action. Under my leadership, the company's employees take continuous development and construction as their own responsibility, take "honesty first, steady operation, value first, and serve the society" as their business purpose, and have made great achievements in reform, continuous innovation, and standardized operation.

Business manager's work summary model essay 4 I have been in the company for three months. During this period, I got along well with my colleagues. With the help of leaders and colleagues, I will soon be qualified for this position.

As a new company, I was worried at first that I didn't know how to get along with my colleagues and how to do a good job. Because the main company I am in charge of is not online yet, I have to contact some jobs that I am not very professional. But in the past three months, under the relaxed and harmonious working atmosphere of the company, through the careful care and patient guidance of department leaders and colleagues, I quickly completed the mutual learning and improvement of the two kinds of work, adapted to the working environment of the company in a relatively short time, and basically became familiar with the work flow of the department. The most important thing is to contact and learn a lot of relevant business knowledge, successfully complete the tasks assigned by the company, do your own job well, and make great achievements in your work ability and interpersonal skills.

Here is a summary of three months' work and life, from which we can find our own shortcomings and deficiencies, and improve them in the future work to improve our work level.

On X, X, I officially became a new employee of xxx and participated in the induction training for new employees organized by the company. Through this training, I learned about the development course, corporate culture, industrial structure and related systems of xxx company, and learned how to become an excellent technical lecturer. After several hours of training, I felt the company's concern for every employee, and thanked the company leaders for their efforts to help new employees get on the job.

In X month, I participated in the development of new products, and I cooperated with company leaders and development engineers to develop and improve products. And put forward effective opinions many times and were adopted. When I first arrived at the company, xxx, the head of the department, gave me a lot of instructions, recommended a lot of relevant materials and documents, guided me to adapt to the company's work as soon as possible, and taught me how to communicate with relevant departments to deal with problems.

Starting from X, I began to contact the production director of the production department on the third floor. Xxx arranged for my colleague Yu Haisheng to take me into a new job and give me appropriate support and guidance. In the future, the department arranged reasonable tasks for me according to my actual situation, so that I could start from the basics and gradually get in touch with the workflow, which exercised my working ability and increased my confidence in doing a good job.

I am mainly responsible for the daily follow-up of the production line, data reporting, report filling and equipment debugging. Because our work attaches great importance to production, under the guidance and guidance of xxx, we use our brains and try our best to do a good job. Finally, the production department expressed satisfaction with our work, and our work was affirmed. In the meantime, I am also responsible for the design and planning of the bonding production line that will be put into production soon, and arrange personnel for assembly and debugging as soon as possible. Now only the relevant auxiliary equipment is in place can it be put into operation.

In these three months of work and life, I have been strict with myself and abide by the company's rules and regulations. Do your best, do your job, and finish every task assigned by the leaders in time. Of course, I still have some problems and shortcomings in my work, such as: I am unfamiliar with my business, it is not easy to deal with problems, and my work experience needs to be improved; The understanding of relevant knowledge is not detailed and substantial enough, and the technical means mastered are not enough; Need to continue to learn to improve their knowledge level and business ability, and strengthen their ability to analyze and solve practical problems; At the same time, the ability of teamwork needs to be further improved. For these shortcomings, I will humbly learn from my colleagues around me in the future, ask questions that I don't understand professionally and non-professionally, strive to enrich myself, find my own gap, expand my knowledge, constantly cultivate and improve my working ability, and further improve my professional quality and working ability. I also hope that leaders and colleagues will give me more summaries and suggestions, so that I can improve myself faster and better and better adapt to the needs of my work.

Here, I would like to thank the company leaders, my class teacher xxx and my colleague xxx for their guidance and help, and thank them for reminding and correcting my mistakes in my work. There will inevitably be some mistakes in the work, which need the criticism and supervision of the leaders. But these experiences have also made me mature, and I will be more comprehensive, cautious and rigorous in dealing with various problems in the future. Compared with the old employees, there are many gaps in my work experience and ability. I should humbly ask my colleagues questions I don't understand in my work and life to enrich myself.

Summary of Business Manager's Work Fan Wen 5 In a blink of an eye, XX years have become history, but we still remember the fierce competition last year. Although the weather is not particularly cold, the recruitment banners flying all over the street are enough to make people realize that the valve industry will be another big market in XX and the competition will be more intense. Marketing directors, sales managers, regional managers, and hundreds of enterprises, large and small, are all vying for talents and markets. Everyone has really felt the cruelty of the market and can only sit still. Summary is to foster strengths and avoid weaknesses in the coming year and have a comprehensive understanding of yourself.

I. Completion of tasks

The actual sales volume this year is 50 million, including the ball valve 1 10,000, butterfly valve120,000 and others180,000, which basically achieved the goal set at the beginning of the year.

Compared with last year, the number of conventional ball valves decreased, the eccentric hemisphere increased rapidly, and the forged steel ball valves increased slightly. However, the sales volume of butterfly valves is not ideal (planned150,000 or so), the sales volume of large-diameter butterfly valves (dn 1000 or more) is very small, and the soft sealing butterfly valves have a slight increase.

Generally speaking, the sales volume is normal, and the main engine factory grows rapidly, but the growth of the company's own products is not ideal, and the growth of the "Shuangda" brand is not ideal.

Second, customers report more situations.

For our production and sales-oriented enterprises, quality and service are our life. If these two aspects are not done well, the development and growth of enterprises is an armchair strategist.

1. Quality status: unstable quality, many returns. Such as customer's ball valve, customer's butterfly valve, etc. Quality problems occur one after another and customers complain.

2. Not paying enough attention to details, such as large welding scar, uneven surface, incorrect paint color, and handwheel falling off during delivery. Although it is a small problem, it affects the quality of the whole product and gives customers a bad impression.

3, delivery is not timely: inaccurate production cycle planning, improper production scheduling often leads to delay in delivery, but also human factors caused by the owner.

4. Freight: Customers complain a lot about freight, especially old customers, for example, others say that it is more expensive than others, the same goods and the same means of transportation, and the price today is different from yesterday.

5. Technical support problems: customers' questions are not answered or ambiguous, which leads customers to complain and misunderstand the company, and others have mentioned such problems. It's not a big problem, but it is not in harmony with the company's tenet of "customer first" and "customer is God".

6. Quotation: Because the internal price system of the company is not complete, different customer grades can't be reflected, and old customers and big customers can't appreciate the company's care and preferential treatment.

Third, the problems in sales.

After nearly two years of running-in, the sales department has merged into a lean, United and progressive team. Teamwork and cooperation, smooth communication and harmonious coexistence; Sales staff have mastered certain sales skills and strengthened the idea of serving customers; Proficient in business, everyone can be independent, and the problems in work are good at summing up and finding reasonable solutions, especially in this respect. The cooperation between relevant departments is getting smoother and smoother, and they can understand and support each other. The good aspects need to be carried forward, but there are also many problems.

1, employees' work enthusiasm is not high, and their autonomy is not strong. Talking at work, watching movies and playing games happen from time to time. The reasons are as follows: first, the system supervision is weak; Secondly, salespeople have low salaries and feel that they have done a lot, but compared with other departments, their salaries are low, which leads to psychological imbalance.

2. The awareness of organizational discipline is weak, and the phenomenon of being late for work and leaving early often occurs. This situation exists in all departments of the company, and the company should have a suitable attendance system. When a bad phenomenon occurs, not only the department leaders should take charge, but also the company leaders should come forward to stop it.

3. The concept of delivery personnel: delivery personnel only regard delivery as a simple task, thinking that the goods will leave the factory, and there is no concept of serving customers. In fact, the care in details can make customers feel the service and sincerity of the company, such as the packaging and clear marking of goods, inform customers of the weight and arrival time of goods in time, and reduce the transportation cost for customers as much as possible.

Summary of business manager's work: 20xx is my third year in xx, the hardest three years since I joined the work, and also three years full of harvest joy and my own ability. With the trust and affirmation of the leaders of xx company, I was officially transferred to XX company in 20xx, serving as the director of XX department and the senior business manager of XX department respectively. Now I will report my work in the past year to the company leaders as follows.

First, their own management ability and level.

After three years of training in XX Company, my management ability and level have been fully demonstrated and improved. I used to be a department deputy and assistant leader in XX Company. A lot of work doesn't need much thinking, just do it well. After my service, I became the head of the department. Everything needs to be arranged and summarized by yourself, and the role is completely different. This is a good opportunity for me to hone and show myself. Although many aspects of the work in the past two years have not satisfied the company leaders, I have greatly exercised and improved myself in several aspects.

1, the ability of job analysis and summary has been improved. As a senior business manager in XX department, I often need to write a monthly summary of XX's work, analyze and summarize the work of that month, and report and summarize a series of work carried out by the company to XX leaders, so that I have a deeper understanding and grasp of the overall operation of the company, and can assist the leaders in making work arrangements and adjustments for next month.

2. Work coordination and management capabilities have been improved. During my tenure as the director of XX project department, I need to coordinate the relationship between Party A, construction team and customers. During my tenure of nearly half a year, my work has been recognized by many parties. With the support of leaders, my work has been arranged properly and all tasks have been completed well, and no major safety accidents and customer disputes have occurred.

Second, the work highlights of this department.

During my tenure as director of XX project department, the main highlights are:

1. Successfully complete the urgent tasks assigned by the main business.

When he took over as Director XX, it happened during the Spring Festival of 20xx. The customer requested the urgent expansion of XX relay links in various towns and villages in XX, and it was required to be completed before the Lunar New Year. The arrangement time is tight and there are many outlets. In the case of shortage of manpower years ago, some elite troops were deployed for surprise attack, and this work was fully completed years ago.

2. Successfully complete the communication safety production task.

During the term of office of director of XX project department, there was no large-scale communication blocking accident and no safety accident of casualties, and the task of communication safety production was successfully completed.

Third, the shortcomings in the work of this department.

1, resource entry is seriously lagging behind.

Due to the instability of resource mobilization personnel, the resource mobilization work of XX rural engineering project in the first half of 20xx was seriously delayed after completion. Although there are problems left over from history, it is not very appropriate to deal with this matter, which has a certain impact on the company's engineering business.

2. The basic work is not detailed enough, and the establishment of basic data needs to be further improved.

The management of construction team files, the improvement of engineering control table and the management of instruments need to be further refined and strengthened.

3. The business analysis of various businesses needs to be further strengthened.

Engineering audit analysis, engineering benefit analysis and maintenance work analysis need to be further strengthened in order to find out the problems existing in various business operations in time and improve business efficiency.

Fourth, 20xx needs to be improved.

1, work style. It is necessary to improve the slow-paced work style and improve the execution of work.

2. Professional ability. The professional ability of engineering business needs to be further strengthened, especially the existing position of XX department, which needs to be responsible for the engineering business of the whole city, and at the same time, it needs to assist the leaders in analyzing the various benefits of engineering business, and also needs to conduct in-depth analysis and understanding of the business from a professional perspective and perspective.

Verb (the abbreviation of verb) gives advice to the company's work.

1, the project manager's income responsibility system should be implemented in the engineering business, and the managed projects should be linked to the project manager's performance. The income of the project manager can be slightly adjusted, and the way of income commission can be adopted, so that the project manager can really feel the fruits and rewards of his work, not just as a communication point and liaison station.

2. The expansion of XX market should be separated from the framework of XX. At this stage, combined with the demand of XX, we can develop into stores, terminal sales, communication equipment agents and other aspects, broaden the direction of the external market, and March into profitable business.

;