Guests wash their feet in the hotel with a washbasin. Who is responsible for the heel injury of the guest when the washbasin collapses?

Guests wash their feet in the hotel with a washbasin. The washbasin collapsed and the guest claimed that his heel was injured.

A few days ago, a consumer stayed in a star-rated hotel in Ziyang, Sichuan, and washed his feet in the hotel washbasin. Unexpectedly, the washbasin collapsed after being stepped on, resulting in a cut on his right achilles tendon. 12 On February 28th, the reporter learned from the Consumer Council of ziyang that consumers complained to the Consumer Council after negotiations between the two sides failed.

At present, the two sides have not reached a mediation.

Who should bear the responsibility? The Consumer Council is still mediating.

For this injury, the hotel also said that consumers should bear the main responsibility. The hotel fulfilled its humanitarian obligations and sent consumers to the hospital for treatment in time. The medical expenses for the next day and after the incident need to be paid by consumers themselves. Consumers, on the other hand, claim that there are cracks and potential safety hazards in the aging washbasin facilities of the hotel, and claim more than 20,000 yuan according to the doctor's condition appraisal and the actual situation of treatment fees and medical expenses in the later period of his salary income.

After negotiations between the two sides failed, consumers complained to the Consumer Council of ziyang. At present, after mediation by the staff of the Consumer Council, the hotel is willing to make some compensation appropriately, that is, the early medical expenses will be paid by the hotel to the insurance company; Compensate consumers for medical delays and other expenses of 2000 yuan, and arrange a special car to send consumers to the airport. However, consumers are dissatisfied with the compensation conditions proposed by the hotel, demanding to continue to compensate them for the late medical expenses and lost time of 5,000 yuan, and will reserve the right to sue. At present, the two sides have not reached a mediation.

In this regard, the Consumer Council of ziyang specially reminds consumers that when staying in a hotel, if they find that the relevant facilities are damaged or have potential safety hazards after entering the room, they should promptly propose to the hotel to repair or replace the room, take good care of the hotel facilities and pay attention to civilized use. At the same time, hotels should strengthen management, provide consumers with safe and high-quality services, timely replace or repair facilities and equipment with potential safety hazards, and set up or post safety warnings and warm tips in public areas and rooms.