The exhibition in the public area of the hotel has caused complaints from hotel guests on the network platform. How to reply?

Thank you first, then admit your mistake, and finally compensate the customer. When the exhibition in the public area of the hotel causes the hotel guests to complain on the network platform, we should first thank the guests for their concern and feedback, which will help the hotel improve and improve the service quality. We need to sincerely apologize to the guests and admit that the hotel has problems in the layout of public areas, which has brought inconvenience to the guests. Need to explain the solutions and compensation measures that have been taken to the guests. For example, the hotel team has quickly removed the exhibition items and offered some discounts or gifts to the affected guests to express the hotel's apologies.