If there is a conflict with the customer, how to solve it?

When there is a conflict with customers, we should know how to repair it in time. The suggested method is as follows:

1, make it clear to your face

There will be misunderstanding between salespeople and customers. Although there are all kinds of misunderstandings, the simplest and most convenient solution is to make it clear in person. Most people also like this method. Therefore, if there is any misunderstanding, you need to explain it to each other face to face, and don't find any excuse to shirk it. We must overcome our cowardice, overcome difficulties and try our best to show our sincerity to face it.

Don't miss a good opportunity.

Once you have a misunderstanding with your customer, you must choose a good opportunity to explain the reasons and eliminate the misunderstanding. You must consider the emotional factors such as the mood and emotions of the other party. It is best to choose a festive day such as a promotion and salary increase or a wedding banquet, because at this time the other party is in a happy mood and relaxed and open-minded. If we can seize these opportunities to express our feelings, we can often get each other's understanding and get back together.

Step 3 ask others for help

Some misunderstandings with customers, sometimes personal solutions may be limited, and sometimes you can't explain clearly. At this time, you can ask others to help you make things clear and thorough. When it is inconvenient to say the misunderstanding directly, and both sides are unhappy and estranged, they just need to ask others for help and provide an opportunity to talk.

Matters needing attention in case of conflict with customers

In sales work, salespeople spend most of their time using language to deal with customers, and mastering good language skills is an essential factor for salespeople to succeed in marketing. Therefore, every salesman should master certain language arts and use them to serve his work.

Good attitude and logical language are two magic weapons for salesmen to promote sales. No matter how extreme the customer's objection is, the salesman should always keep a sincere attitude, talk to him in a calm tone, pay attention to the words and sentences, make the customer sound comfortable and satisfied, and ensure the smooth progress of the sales work.