Responsibilities of the receptionist at the hotel reception desk

Responsibilities of the receptionist at the hotel reception desk

In daily life and work, job responsibilities are more and more widely used in life. Job responsibilities include the scope of work, the responsibility to achieve work objectives, the working environment, job qualifications and the relationship between posts. Want to learn to formulate job responsibilities but don't know who to consult? The following is the job responsibilities of the hotel receptionist I carefully arranged for your reference, hoping to help friends in need.

Responsibilities of hotel receptionist: 1 1. Standardize, warmly and politely help guests complete check-in and check-out procedures.

2, familiar with the hotel's rules and regulations, service standards and processes.

3. Keep a good relationship with the guests, understand the needs of the guests in time and reflect them to the relevant departments in a timely and accurate manner.

4. Maintain good working cooperation with colleagues and other departments or positions.

5. Be familiar with all kinds of meetings, private rooms, banquets, guest rooms and other important activities of the hotel, understand the basic situation of the city's transportation, commerce, tourism, meteorology, customs and so on, and meet the guests' inquiry requirements.

6, familiar with the hotel management system and other (fiscal invoice machine, POS machine, etc.) operation. ) service desk service equipment.

7. Check the room condition timely and accurately to ensure the accuracy of the room condition at any time.

8. Be familiar with the location, business characteristics and business hours of various service facilities in the hotel, especially the facing scenery and facilities of rooms and conference rooms, so as to introduce the rooms to the guests.

9, efforts to promote hotel rooms and other products, in order to obtain the best economic benefits, at the same time must satisfy the guests.

10, allocate rooms reasonably, efficiently and pertinently, and arrange rooms for guests.

1 1. Before arriving at the hotel, guests should prepare all kinds of information about VIPs, groups and frequent guests to ensure that guests can check in quickly and accurately and spend money in other parts of the hotel.

12, receiving the guest's request for room change and continued residence, timely and accurately changing the computer records, and notifying relevant departments or posts.

13. Receive in-store reservations and telephone reservations according to the specifications, and inform relevant departments or posts of the situation in time.

14, do a good job of storing items of guests and other departments of the hotel as required.

15. Handle guest complaints according to requirements and procedures. Report complaints that are beyond your ability in time and make records.

16, according to the requirements of telephone etiquette, dial and answer internal and external lines and walkie-talkies.

17, do a good job of telephone message and inquiry according to the service regulations.

18, carry out and implement the investigation work of the public security department's wanted order, and strictly control the registration.

19. Make various business reports as required and distribute them to relevant departments.

20. Dress according to the requirements of hotels and departments, and decorate yourself according to the requirements of gfd.

2 1, according to the requirements of hotels and departments, keep the workplace clean and pay attention to energy saving and consumption reduction.

22, according to the requirements of the guests and hotel regulations to do a good job of cash settlement, hanging accounts, membership card consumption, etc.

23, according to the provisions of the hotel for the guests to issue invoices and consumption vouchers to the guests.

24, according to the financial requirements to do a good job of accounting for each consumption.

25. Complete other tasks assigned by superiors.

Responsibilities of the receptionist at the hotel reception desk. Familiar with the composition of the club, the functions of all fitness equipment and supporting services in the club, and the prices of all sales cards.

Second, arrive at the work place fifteen minutes in advance, make good preparations before going to work, and do a good job in the region.

3. Check the sales record of the previous day. If the sales amount is not paid the day before, it should be handed over to the finance department the next day and the card sales registration should be carried out.

Four, when a guest comes to consult, should take the initiative to come forward to receive, and enthusiastically lead the guests to visit, make a detailed introduction for the guests, in order to promote the sale of cards.

5. After the transaction of selling cards is facilitated, take the guests to the sales department to go through the registration formalities of purchasing cards (such as filling in the membership file and taking photos, etc.). ), collect money and register the card sales, open a card purchase voucher for the guests, and hand over the sales amount to the finance department and sign it for confirmation.

6. Use Mandarin during working hours.

Seven, timely input the guest information into the computer archive, convenient for the next guest to use when exercising.

Eight, if it is not convenient to swipe the card, then do a good job of visitor registration so that you can pay a return visit in the future.

Nine, all cards are not discounted, special circumstances need to be signed by the manager to confirm.

10. Communicate with members anytime and anywhere, collect their opinions and report the situation to the leader at the next higher level in time, so as to handle the opinions of members and improve future work.

Eleven, in the sales process, according to the different consumer psychology of the guests, targeted introduction, in the introduction process, try to make the guests feel the importance of your major and fitness, and enhance their fitness awareness.

12. Do a good job of tracking the card after it is sold (for example, always care about the members, ask about the fitness results, encourage them in time, congratulate the members on their birthdays, etc.). ).

Thirteen, make friends with members, treat each other sincerely, in order to tap the potential customer resources.

14. Keep abreast of the expiration of various cards and make corresponding records to facilitate the renewal of expired cards.

Fifteen, according to the sales situation of the club, put forward reasonable promotion suggestions.

Sixteen, all sales records should be backed up to prevent loss.

Seventeen, do a good job of loss reporting and transfer of all kinds of cards.

18. Regularly organize sales personnel to go abroad (such as surrounding communities and office buildings) to promote sales, distribute club publicity materials, try to communicate with key leaders and explore new ways of export.

Nineteen, all members of the information, in addition to the company boss, irrelevant personnel shall not consult.

Twenty, collect members' opinions on the organization of club member associations, facilitate the arrangement and development of member associations in the future, and enhance the feelings and cohesion between members and clubs.

2 1. Every salesperson must submit his/her visitor registration form and sales registration form to the department manager or supervisor every week as a monthly job evaluation.

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