How to write a description of the hotel's unfinished performance indicators

Try to write subjective reasons, not objective reasons, because the subjective can be adjusted and the objective cannot be changed. Measures should be written more specifically, when and where to do what.

For example, if the hotel turnover can't reach the target, we can analyze the reasons from the following aspects and then put forward improvement measures. Generally speaking, the factors affecting the front desk are: occupancy rate, room cleanliness rate, hotel location, traffic conditions, peer competition, cashier factor, front desk factor, seasonal sales factor, front desk service and so on.

Description of unfinished performance indicators

"To do a good job, you must first love this job." Since I have been engaged in financial management, I have been familiar with my work from unfamiliar to familiar. At work, I try my best to abide by every rule and regulation of the unit, carry out every workflow and remember every standard clause. But this time I still didn't complete the performance index of the unit, which made me feel very depressed and guilty.

To this end, I seriously reflected on my work, reviewed all kinds of details in the process of work, and thought of some shortcomings and countless small flaws. Perhaps it is the so-called "details determine success or failure", and the failure to reach the performance index may be affected by some big economic environment, but the most important thing is that I still lack some details.

After this profound reflection, I have come to the following points that need improvement:

First, there are few basic wealth management customers at work, not enough attention to middle and high-end customers, and insufficient understanding of customer information, such as address, number, hobbies, etc. And they lack customer maintenance.

Second, marketing is weak, which requires teamwork to strengthen marketing and fails to give full play to individual abilities.

Third, business processes need to be combed and integrated, services should be optimized and service quality should be improved, and customer information should be transmitted from the front desk to the financial office through multiple channels.

Fourth, although the publicity work has been carried out step by step, the intensity is still not enough. The next publicity work is ready to be carried out in all directions, making full use of newspapers, mobile phone messages, display boards and led banners.

Fifth, we should strengthen our further research. As grassroots service personnel, we face customers directly, and our professional skills and knowledge level are directly related to customer satisfaction. Learning theoretical knowledge is not only a task, but also a responsibility and a realm.

After the above reflection, my next work plan has begun to draw a blueprint. Anyway, I believe that attitude is everything. As long as I use my working hours effectively and do things with a high sense of responsibility and dedication, I believe my name will definitely not appear in the list of unfinished targets next time.