How do waiters provide personalized service for guests?

Personalized employees and personalized services

Everyone around us is pursuing individuality. There is no doubt that personalized goods are more and more popular with consumers. We live in an era of individuality, and everyone actively shows their individuality to others and demands that this individuality be respected. The same is true of hotels. The competition between hotels is largely reflected in how to recognize and respect the personality that caters to guests. The so-called personalized service is to emphasize two-way communication, take the initiative to seek change, multi-directional service, cater to the personality of guests and provide differentiated services.

Every guest in the hotel has a different personality, so the specific requirements for service are different. Hotel service personnel should quickly grasp the personality characteristics of different guests, provide the required services, improve the satisfaction of guests, and thus win repeat customers for the hotel. Here are some concrete examples to illustrate. One day, a guest came to the hotel lobby, all dressed in red, even the small bags were red. After the guest checked in, she went out to do something. Xiaoyan, the front desk attendant, immediately informed the housekeeping department to change all the curtains and other supplies in the room into red. Two hours later, the guest came into the room, found this arrangement, thanked the waiter excitedly, and said that he would often stay in the It hotel in the future.

This striking personalized service has won loyal customers for the hotel. When we admire the win-win situation brought by this personalized attention service to guests and hotels, we will feel the waiter at the front desk. Every hotel manager hopes that our hotel will have more meticulous staff like this.

Employees with sound personality can always maintain vigorous energy, continuous creativity, enthusiasm and initiative, because in order to provide personalized service to guests, they must first have a sound personality; A healthy employee always thinks of how to attract guests. On the other hand, employees with sound personality may be more attractive to customers and more conducive to cultivating loyal customers than employees with inconspicuous personality. Maybe one day, guests will come back to your hotel, not because of your hotel, but because of this personalized employee.

Yes, personalized service needs personalized employees, and personal attention service needs employees who can communicate face-to-face with guests and provide caring services. One-on-one service between waiters and guests requires employees to vote for guests.

Everyone around us is pursuing individuality. There is no doubt that personalized goods are more and more popular with consumers. We live in an era of individuality, and everyone actively shows their individuality to others and demands that this individuality be respected.